Yes, I think Audi has been very unprofessional when it comes to the A5/S5/R8 (R8 of course is only supposed to be built in very limited numbers) I have no idea if Audi has the same problems with some of the other models.
Personally, I consider a long time for an oil change to be more professional. You can NOT do a proper oil chang in 30 minutes. I always do my own oil, and I let it drain all afternoon. And it's usually still dripping after a couple hours. If I took my car to the dealer for an oil change and they returned the keys in 30 or 45 minutes, I'd ask them to try again and do a proper job.I recieved more upscale service treament at Infiniti. It took [Audi] an 1 hour and 15 minutes to change the oil...
Says the guy who has had his car for 6 months now. The wait isn't the issue, if you would take time to read you would see it's the lack of information and customer service.I cannot get over the impatience that Americans have when wanting a car that is in great demand. Yes its a pain having to wait but its nothing others in the world havent had to put up with when it comes to US goods.
What information are you lacking? you can place an order and you will get your car, may take a while but you will get it. I dout America is Audi's primary target for the A5/S5 or any other car they sell, and with you getting it almost half the price, that only makes it harder for Audi to make the big profits it wants.Says the guy who has had his car for 6 months now. The wait isn't the issue, if you would take time to read you would see it's the lack of information and customer service.
So, how long is the waiting list for a Ford Focus?
I'm not getting anything at half the price.The price is what they set it at. If AoA had a clue on how to deal with a successful car they would have knwon how many they were delivering to the US and capped orders accordingly.What information are you lacking? you can place an order and you will get your car, may take a while but you will get it. I dout America is Audi's primary target for the A5/S5 or any other car they sell, and with you getting it almost half the price, that only makes it harder for Audi to make the big profits it wants.
They succeeded at building an incredibly beautiful car with above average perfomance at a great pric point. They failed at meeting demand and ensuring their customer's have an enjoyable car buying experience.I wasnt aware of them taking orders they cannot deliver.
$10m isnt really a massive amount to pay for an advert which is delivered to the amount of people that are promised from the superbowl. Even if it just gets a tiny percentage of viewers to make just a visit to a dealer it has worked. Obviously demand has far outstretched what Audi had projected from what your saying.
I dont think Audi has failed at all, they have produced a clearly popular car which doesnt in my opinion have any competition what so ever, i mean the BMW 3 series coupe is so incredibly ugly, and Merc well everyone knows they cant build the cars without some kind of electrical problem. And Merc dealers are not the easiest to deal with either.
on the flip side, if they lack accurate production data and give you an inaccurate date and they miss the date they give you, wouldn't you be more pissed?hey doubledoom, its' not a question of patience its a question of service. We have all put down payments on these cars and we don't get any info at all. If we were just given an approximate date it would help !!
All of that may be true but perception is reality. If people feel they are getting screwed then audi's reputation will be one of screwing people, right or wrong.I know that I can't complain because like other posters, I have my S5. However, when I ordered it the day they started taking orders last year, I knew through my sources that the number of S5s destined for the US was extremely limited, in the couple of thousand category for the first model year, and if I wanted one when my A6 lease ran out at the end of the year, I had better move quickly. I was lucky; I knew I would get an extended test drive in the car before my order arrived on U.S. shores, so I did have a fall-back option in case I hated it.
Well, the company hit a home run with the car and suddenly there's far more demand in America for it than any executive could have predicted for a 14mpg, V8, two-door sports coupe in 2008. If he had said let's build 10,000 S5s for America alone, they would have laughed him out of the room (although he would be getting promoted today) So, now everyone who can't get one of these suddenly desirable cars is complaining that Audi has screwed up?
And some of you are blaming Audi. Blame your dealer first. If he's telling you one thing about car, and then changing his story 18 times before you get it, there's probably a bidding war going on for that car that you aren't aware of. Doesn't make it right, but Audi isn't immune to unscrupulous dealers...in fact, honest dealers are still the exception. For that matter, if your approach to a dealer is squeezing him for every last penny, every time you walk through his door, there's not much incentive on his part to be upfront with you.
I'm lucky; I've bought or leased every car that I've driven since 1992 from the same man--he tells me that I could a lower deal somewhere else, but he's being fair while still making his own profit..that's called good business because when I need him, he's there including giving me his own car one Saturday when my new A6 died on the highway with my daughter on board heading for a soccer tournament...we still made the game on time.
I agree with everyone that there's no excuse for bad or misleading information. Just be sure you're placing the blame where it belongs. And, if can be patient, you are going to love your A5/S5 whenever it is finally sitting in your garage.