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Howdy Folks,


So i'm getting my first $90.00 synthetic oil change at my dealer on my A-5 S-line and my salesmen informs me my S5 will now be delayed until 09'.

I know this has been brought up on this forum but audi has huge issues happening with the inability to deliver on promises. It's not only the tactical level of losing present orders but the bad taste it leaves on your mouth to keep getting the run around. They are losing life long customers with this foolishness. My dealer hasn't got in one S5 this year. Audi keeps introducing new models and engines on everything from tricycles on up. But they can't deliver on what they promise. I LOVE my A5 but i wanted an S5. I may jump over to a Aston Martin rather than wait a year for an S5 or 2 years for an R8.

Are you listening Audi? I don't think they care a single bit. This is more than just currency issues.

Secondly, I recieved more upscale service treament at Infiniti. It took them an 1 hour and 15 minutes to change the oil and a piss poor wash job.

Again, I love the car but audi needs to fix this before they get a bad rep again like they did with the accelorator issue last time.

Anyone as annoyed with this as me?

Thanks for reading.
 

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Yes, I think Audi has been very unprofessional when it comes to the A5/S5/R8 (R8 of course is only supposed to be built in very limited numbers) I have no idea if Audi has the same problems with some of the other models.

Tonny
 

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You only have to review the comments of this web site to get a feel for the level of frustration that we all have with Audi and the lack of information on delivery and production.

I went to see my dealer again yesterday and he was just as in the dark as usual. I was able to tell him more about the deliveries issues than he knew thanks to the help of this forum.

I had a look at BMW M3 this week ... haven't changed my choice yet but maybe soon !!!!!
 

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I recieved more upscale service treament at Infiniti. It took [Audi] an 1 hour and 15 minutes to change the oil...
Personally, I consider a long time for an oil change to be more professional. You can NOT do a proper oil chang in 30 minutes. I always do my own oil, and I let it drain all afternoon. And it's usually still dripping after a couple hours. If I took my car to the dealer for an oil change and they returned the keys in 30 or 45 minutes, I'd ask them to try again and do a proper job.
 

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I cannot get over the impatience that Americans have when wanting a car that is in great demand. Yes its a pain having to wait but its nothing others in the world havent had to put up with when it comes to US goods.
 

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I cannot get over the impatience that Americans have when wanting a car that is in great demand. Yes its a pain having to wait but its nothing others in the world havent had to put up with when it comes to US goods.
Says the guy who has had his car for 6 months now. The wait isn't the issue, if you would take time to read you would see it's the lack of information and customer service.

So, how long is the waiting list for a Ford Focus?
 

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I for one am willing to wait for what I want. I waited for 7 months from deposit to delivery to get my S5. 7 months again for my STi. 4 months for my TL. 4 months for my XB9R. However in each case I was also willing to order sight unseen. A lot of times waiting to touch it till ordering puts you in the same spot as a lot of other people. When there is something new and desirable a lot of people order it at the same time, after they can see it.

I also fully understand Audi's position of wanting to supply non-US markets with cars that are more profitable. In the UK the car is almost the same number but in a currency that is worth 2:1. This means a lot more profit to Audi. My business deals with importation and the current exchange rates are just brutal for companies producing in Europe and selling in the US. I have had to raise prices 20% in the last few months due to exchange rates. AoA has been nice to not do this.
 

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Says the guy who has had his car for 6 months now. The wait isn't the issue, if you would take time to read you would see it's the lack of information and customer service.

So, how long is the waiting list for a Ford Focus?
What information are you lacking? you can place an order and you will get your car, may take a while but you will get it. I dout America is Audi's primary target for the A5/S5 or any other car they sell, and with you getting it almost half the price, that only makes it harder for Audi to make the big profits it wants.
 

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For me it's not so much the waiting but the lack of communication (and lack of effective communication channels) about it that pisses me off. I knew when I ordered that it was going to be a long wait… but I didn't expect the dealership to not take the initiative to provide an update at least once every few weeks (even when there's no news)….

I don't believe for a second that Audi is not raising prices in the US b/c they are nice… porsche tried raisng prices I believe some time in the 80s due to the currency and it almost killed the brand in the US…. Audi can try to do the same (and I am sure they would if they could).. But if other manufacturers don't do it or don't do it to the same degree, their hands are tied really….
 

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What information are you lacking? you can place an order and you will get your car, may take a while but you will get it. I dout America is Audi's primary target for the A5/S5 or any other car they sell, and with you getting it almost half the price, that only makes it harder for Audi to make the big profits it wants.
I'm not getting anything at half the price.The price is what they set it at. If AoA had a clue on how to deal with a successful car they would have knwon how many they were delivering to the US and capped orders accordingly.

To continue taking orders on cars they could/would not deliver is deceptive practices no matter how you cut it. AoA lied to my dealr, my dealer passed the lie onto me.

If Audi is so unprofitable here then quit with the $10,000,000 suprbowl ads trying convince me not to buy a BMW or a Merc. If your going to tell me the Audi is a better car and I should rush out to buy one you better damn well be able to deliver the product.

They say success will reveal your true character, Audi has proven they really are 3rd rate compared to their German counterparts. Alieanating possible lifetime customers because the dollar is weak today is about the worst freaking businees plan I've read this week.
 

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Robb and everyone else.
Tell me one thing, Doesn't a listed price in the UK (and most other European countries I know for sure in my home country it is that way) for a car include VAT and a bunch of other taxes. The US MSRP doesn't include any taxes. So if you back track these amounts, the price Audi sells a car to a dealer in the UK, US or anywhere else in the world is probably very close. I also believe that European car dealers have a higher mark up then the US dealers. The different price that we pay is mostly part of different markets. Has the week dollar hurt some profitability, yes of course it has. The Dollar have not changed that much since the A5/S5 was released for sale in the US so Audi could of course have priced the cars whereever they want, plus if it was that bad they easily could have done a midyear price (January first) adjustment which they didn't and the last rumour I have heard is that the 09 are only going up a few hundred dollars here in the US. Again this is rumours so not confirmed in any way.

Tonny
 

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I wasnt aware of them taking orders they cannot deliver.

$10m isnt really a massive amount to pay for an advert which is delivered to the amount of people that are promised from the superbowl. Even if it just gets a tiny percentage of viewers to make just a visit to a dealer it has worked. Obviously demand has far outstretched what Audi had projected from what your saying.

I dont think Audi has failed at all, they have produced a clearly popular car which doesnt in my opinion have any competition what so ever, i mean the BMW 3 series coupe is so incredibly ugly, and Merc well everyone knows they cant build the cars without some kind of electrical problem. And Merc dealers are not the easiest to deal with either.
 

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hey doubledoom, its' not a question of patience its a question of service. We have all put down payments on these cars and we don't get any info at all. If we were just given an approximate date it would help !!
 

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I wasnt aware of them taking orders they cannot deliver.

$10m isnt really a massive amount to pay for an advert which is delivered to the amount of people that are promised from the superbowl. Even if it just gets a tiny percentage of viewers to make just a visit to a dealer it has worked. Obviously demand has far outstretched what Audi had projected from what your saying.

I dont think Audi has failed at all, they have produced a clearly popular car which doesnt in my opinion have any competition what so ever, i mean the BMW 3 series coupe is so incredibly ugly, and Merc well everyone knows they cant build the cars without some kind of electrical problem. And Merc dealers are not the easiest to deal with either.
They succeeded at building an incredibly beautiful car with above average perfomance at a great pric point. They failed at meeting demand and ensuring their customer's have an enjoyable car buying experience.
 

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Econ 101

Just FYI... currently with the exchange rate with $/Euro, it is unprofitable for any German car makers selling cars in USA. Meaning they LOSE money if they are selling cars. BMW is getting their ass kicked since most of their cust are from US. So its not that Audi is being greedy and explains why they are low with allocations. But this doesn't mean that Audi should just stop taking orders and cut down on advertising. The current exchange rate should be a short term event and Audi would be losing out more potential customers compared to how much they are losing now once $ gains strength again. The people who are cancelling now and getting a BMW will probably go back to buying an A5/S5 in 2 or 3 years anywhere.

So, be mad for the lack of communication, but not because Audi managment is dumb. In my mind, they are doing everything a well run business should be doing, financially anyway.
 

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hey doubledoom, its' not a question of patience its a question of service. We have all put down payments on these cars and we don't get any info at all. If we were just given an approximate date it would help !!
on the flip side, if they lack accurate production data and give you an inaccurate date and they miss the date they give you, wouldn't you be more pissed?


Honestly people, either put up with the wait or just pull your deposit. There are plenty of substitutes out there. All this bitching and whining isn't going to help cars get produce faster or get more update calls from your dealer.
 

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Dont know about america but bmw m3 are common :eek: :eek:
yes i do do about 50,000 miles a year so see lots of cars;) ;)
but i dont see many s5/a5
there must be 1000s of 3 series coupes and they loose that wow factor

so yes i would be annoyed if audi move the bench mark with order/delivery times but if you buy a bmw you will see everyone else has the same idea:eek: :eek:
i had a e90 m sport 330d loved that car but there are 1000s availible so my residual was rubbish that got me:mad: :mad: :mad:
so this is why im going for an s5 in my opinion a rarer car not like my friend, who has a m3 nice but already upset at "how many are about ":rolleyes:
 

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Price of Success?

I know that I can't complain because like other posters, I have my S5. However, when I ordered it the day they started taking orders last year, I knew through my sources that the number of S5s destined for the US was extremely limited, in the couple of thousand category for the first model year, and if I wanted one when my A6 lease ran out at the end of the year, I had better move quickly. I was lucky; I knew I would get an extended test drive in the car before my order arrived on U.S. shores, so I did have a fall-back option in case I hated it.

Well, the company hit a home run with the car and suddenly there's far more demand in America for it than any executive could have predicted for a 14mpg, V8, two-door sports coupe in 2008. If he had said let's build 10,000 S5s for America alone, they would have laughed him out of the room (although he would be getting promoted today:D) So, now everyone who can't get one of these suddenly desirable cars is complaining that Audi has screwed up?

And some of you are blaming Audi. Blame your dealer first. If he's telling you one thing about car, and then changing his story 18 times before you get it, there's probably a bidding war going on for that car that you aren't aware of. Doesn't make it right, but Audi isn't immune to unscrupulous dealers...in fact, honest dealers are still the exception. For that matter, if your approach to a dealer is squeezing him for every last penny, every time you walk through his door, there's not much incentive on his part to be upfront with you.

I'm lucky; I've bought or leased every car that I've driven since 1992 from the same man--he tells me that I could a lower deal somewhere else, but he's being fair while still making his own profit..that's called good business because when I need him, he's there including giving me his own car one Saturday when my new A6 died on the highway with my daughter on board heading for a soccer tournament...we still made the game on time.

I agree with everyone that there's no excuse for bad or misleading information. Just be sure you're placing the blame where it belongs. And, if can be patient, you are going to love your A5/S5 whenever it is finally sitting in your garage.
 

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I know that I can't complain because like other posters, I have my S5. However, when I ordered it the day they started taking orders last year, I knew through my sources that the number of S5s destined for the US was extremely limited, in the couple of thousand category for the first model year, and if I wanted one when my A6 lease ran out at the end of the year, I had better move quickly. I was lucky; I knew I would get an extended test drive in the car before my order arrived on U.S. shores, so I did have a fall-back option in case I hated it.

Well, the company hit a home run with the car and suddenly there's far more demand in America for it than any executive could have predicted for a 14mpg, V8, two-door sports coupe in 2008. If he had said let's build 10,000 S5s for America alone, they would have laughed him out of the room (although he would be getting promoted today:D) So, now everyone who can't get one of these suddenly desirable cars is complaining that Audi has screwed up?

And some of you are blaming Audi. Blame your dealer first. If he's telling you one thing about car, and then changing his story 18 times before you get it, there's probably a bidding war going on for that car that you aren't aware of. Doesn't make it right, but Audi isn't immune to unscrupulous dealers...in fact, honest dealers are still the exception. For that matter, if your approach to a dealer is squeezing him for every last penny, every time you walk through his door, there's not much incentive on his part to be upfront with you.

I'm lucky; I've bought or leased every car that I've driven since 1992 from the same man--he tells me that I could a lower deal somewhere else, but he's being fair while still making his own profit..that's called good business because when I need him, he's there including giving me his own car one Saturday when my new A6 died on the highway with my daughter on board heading for a soccer tournament...we still made the game on time.

I agree with everyone that there's no excuse for bad or misleading information. Just be sure you're placing the blame where it belongs. And, if can be patient, you are going to love your A5/S5 whenever it is finally sitting in your garage.
All of that may be true but perception is reality. If people feel they are getting screwed then audi's reputation will be one of screwing people, right or wrong.

Maybe you cannot predict demand (time to fire the market researchers) but you sure can predict production capacity. If you know you can only build 2500 08MY cars then only accept orders for 2500 08MY cars. Not really all that hard to do with these fancy computing boxes they have nowdays.
 

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Boboh

You can't understand why were bitchin, because we have no idea when were getting our car. I want to know if I should move on or not. It's fine and dandy to say be patient, but my lease is up in May, and I extended it for the maximum of two months. I like ordering cars, therefore I want the opportunity to order my second choice if I know the S5 won't be in for awhile. Early December I was told March or April. April I was told June or July (so I extended my lease), now I'm hearing 2009. The other reason I am losing my patience is because this will be my only car. I don't have the luxury of owning a weekend car, nor the garage space. Audi knows exactly when I am getting my car and if I don't get the courtesy card or call by the end of April I am done with Audi. This would have been my fourth Audi. Maybe I'll try Japanese. I heard the ISF is sweet!
 
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