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Discussion Starter · #1 ·
Hi guys..

I have a problem with the right speaker on the dashboard. I thinks is a md range speaker. I cannot hear a clear sound. I notice that this happens when i hear rock when the midrange speaker are mostly used. I ave already replaced the speaker but the problem remains. Please help me because here in Greece the main dealers are sucks!!!!!!!
 

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Discussion Starter · #3 ·
I took it to them and they cannot fix it.. Moreover they told me that i Bought an Audi for the performance not for the sound and that is not a car problem!
 

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Moreover they told me that i Bought an Audi for the performance not for the sound and that is not a car problem!
WOW! :eek: You just gotta love that outstanding customer service attitude they have at your dealership! :rolleyes:
 

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That kind of attitude would not surprise me at all from Greek dealer. Went through hell when buying two Q7s from them last year and yet we have no choice but to go back to them for more.

Unfortunately the only time they take notice is when the fighting talk starts and you get a little rude, which is a shame, specifically considering the prices and premium we pay for these kinds of vehicles in Greece!

Good luck
 

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Contact Audi directly then.
Unfortunately SAJ, you will probably find (unless i am mistaken) that the car was purchased (if from new) from the Audi agent and sole importer of Audis for the entire country (Karenta). Unless you try to contact Germany (which might be what you are suggesting) you will always come back to them. It is close to a monopoly hence why they can afford less than satisfactory customer service. As far as I am aware every Audi and VW dealer in Greece is owned by them.
 

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Hmmm... you have a predicament there!

...Although Audi have an Audi Customer Service Department, which is run DIRECTLY by Audi, so you may like to find out how to contact them.

Regarding the problem, if you have replaced the speaker, then it's either a head-unit or amplified problem... (or connections between them). TBH, head units usually just work or dont work, so I would suspect its an amplifier problem... and usually, if you can hear something, but it's distorted, it's a problem of saturation in the input stage (duff trannies) (or at least that's what I'd diagnose in my band's PA!!). I suspect therefore that you need replacement amp/s.

One option would be to find a good ICE (in-car entertainment) shop who does fitting and upgrades and ask them to diagnose the problem and solve it, getting the necessary parts from Audi directly... or your importer... The only thing is, you will have to pay for this... unless you can get Audi Customer Care to agree to pick up the bill.

Good luck!
 

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Unfortunately SAJ, you will probably find (unless i am mistaken) that the car was purchased (if from new) from the Audi agent and sole importer of Audis for the entire country (Karenta). Unless you try to contact Germany (which might be what you are suggesting) you will always come back to them. It is close to a monopoly hence why they can afford less than satisfactory customer service. As far as I am aware every Audi and VW dealer in Greece is owned by them.
But it is Audi that gives the manufacture warranty (not the dealer) is it not? In which case should they not pick up the bill for getting it sorted?
 

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But it is Audi that gives the manufacture warranty (not the dealer) is it not? In which case should they not pick up the bill for getting it sorted?
Indeed they should, but from what i understand (could be way off) the difficulty is getting them to admit there is a problem, due to poor customer service, resulting from the above situation. I think that for Audi to pick up the bill they would need for the local dealer to acknowldge the problem first and verify it.

This is why i say that the only way here is (in my opinion) to get nasty, contact Audi direct and get them to pressure the dealer into looking into the issue and admitting there is a problem.

Personally I would go Ian's route, get a local ICE store to evaluate the problem and pay them to fix it.
 

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Discussion Starter · #11 ·
Hi guys

Today my dealer informed me that they gonna replace the head unit, and if the problem remains they gonna proceed to an amplifier replacement as well. I 'll keep in touch for more information about this speaker issue.

Thanks all of you for your support.
 

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Discussion Starter · #12 ·
Today was THE DAY!!
I had the call from my dealer for the head unit replacement. The problem seems to be gone.. and I have a new option for surround in the sound menu. The head unit is made by panasonic in Czech republic..
 
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