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Help-my rear windshield shattered!!

4 Weeks later and I finally have a decision. Audi stick by their belief that it is not a manufacturing defect of fault. on this basis I have had to go with the mind thought that it must have been me causing the problem!?

The fault has been attributed to the stowage box. There is a runner rod which runs across the width of the back of the stowage box fixes into a guide track and this had become detached. A flimsy plastic fixing clip which holds the rod in place had broken and it is possible this had become caught beneath the glass when it was lowered and caused the glass to break somehow when the roof was raised. This is the only plausible reason that anyone can come up. No one is entirely convinced but it allowed insurers to accept the claim as accidental damage because I must have broken it when loading stuff into the boot! I'm not complaining about this outcome and accept responsibility on the basis that I don't have to pay!

The glass comes complete with hood and can't be replaced separately. Beware that you don't damage the underside of the stowage box when using the though load facility. you can see the back of the stowage box when you lower the back seat and see just how vulnerable this is to being damaged. I think Audi need to look at this in more detail.[/QUOTE]

CAN YOU HELP???
Glad you eventually had a positive outcome. I am SO GLAD that I've discovered another example of this problem!!
My A5 Cab is 15 months old & only 5600 miles on clock.Having lowered my soft top at 10 - 15 mph I returned home operated switch to close roof only to hear a gut-wrenching shatter sound behind me! I immediately called Audi assistance, leaving the roof in the exact position (half up). He simply manually pushed rear flap down to fully open roof & escorted me to Audi dealer. They just took it into storage & 4 days on have looked at it & sent a report off to Audi. I'm not yet privy to any of their findings.
Both me & AA guy felt the hood had jammed as it came up, yet there was nothing of any significance in boot to foul up.
I suspect I'm gonna have the same battle as you!! Have you come across any further examples I can quote or investigate? HELP!!
 

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shattered rear windscreen in A5 Cab - RESULT!!!

CAN YOU HELP???
Glad you eventually had a positive outcome. I am SO GLAD that I've discovered another example of this problem!!
My A5 Cab is 15 months old & only 5600 miles on clock.Having lowered my soft top at 10 - 15 mph I returned home operated switch to close roof only to hear a gut-wrenching shatter sound behind me! I immediately called Audi assistance, leaving the roof in the exact position (half up). He simply manually pushed rear flap down to fully open roof & escorted me to Audi dealer. They just took it into storage & 4 days on have looked at it & sent a report off to Audi. I'm not yet privy to any of their findings.
Both me & AA guy felt the hood had jammed as it came up, yet there was nothing of any significance in boot to foul up.
I suspect I'm gonna have the same battle as you!! Have you come across any further examples I can quote or investigate? HELP!![/QUOTE
RESULT!!!!!
After 3 weeks of forensic tests on my soft top mechanism, Audi UK have finally had to accept that it was a weird though not unique problem with the electric mechanism that somehow twisted the screen panel causing the glass to shatter!!!
They coughed up £4800 (plus 3 week hire costs on a Q3). Cos of weather not yet tested hood extensively - just hope the workshop fit is as good/watertight/rattle-free as the factory original!!
Looking forward to a burnt scalp when sun finally appears!!!!:2thumbsup:
 
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