Audi A5 Forum & Audi S5 Forum banner
1 - 20 of 53 Posts

·
Registered
Joined
·
5 Posts
Discussion Starter · #1 ·
The rear glass has shattered in my A5 convertible roof for no apparent reason whilst closing and certainly not through my own actions after all it operates by pressing a button!! Cost of replacement £5,000 +vat!!! Insurers will not accept claim as they say mechanical problem. Audi may not accept liability because car is 3 months outside of warranty. Has anyone else had this problem? I had an Audi A4 convertible for 8 years before and no problems so I know how to use the roof!! This should not happen with Audi Technology and don't know where this is going with them atm. New convertible owners beware!!
 

·
Registered
Joined
·
9,168 Posts
rich, ouch!!!!!!!!

not one I had ever considered, but just checked my beloveds policy

What is not covered
• Damaged or broken glass in sunroofs or fixed or moveable glass roof panels.
• Replacement of the hood/roof structure of a convertible or cabriolet vehicle.


If audi walk away from it, go direct to an independent specialist whose labour and mark up costs will be lower, but I am told there is no lower cost alternative to the audi roof.
 

·
Registered
Joined
·
1,615 Posts
Could try to blame it on the abnormal wear that you will most likely have near the top corner if what used to be a window. Tell them the rubbing has weakened and caused the fracture if the window. Not sure if it's a long short or not but potentially something for all can drivers to be aware of if they are in thi situation.
 

·
Registered
Joined
·
464 Posts
My roof was replaced by audi due to the wear problem. Audi paid for this but I was given a invoice with the cost of the works, total 2700 so how they get to 5000 I don't know
 

·
Registered
Joined
·
9,168 Posts
cost and sell? the rrp of a replacement roof is nearly 3k +vat+labour
 

·
Registered
Joined
·
464 Posts
That price included vat and fitting
 

·
Registered
Joined
·
9,168 Posts
blimey.......still got the invoice? it might help Rich if you have.
 

·
Registered
Joined
·
5 Posts
Discussion Starter · #9 ·
The roof alone costs £3,600, then you have labour for fitting and safety pack checks on top because we don't want it to happen again do we?

There is something fishy going on with Audi however, whilst they are not openly admitting there is a fault, various Audi Technical teams are involved at top level and Insurers have got whiff of a possible Design Fault rumour. I suspect there is more to this than I am being told atm. It still doesn't help the customer stuck in the middle wondering who is going to pick up the bill!!!
 

·
Registered
Joined
·
464 Posts
Invoice in front of me. Part number U8F0 035 B2 Y5. Cover top 2541.39
Labour. 485
 

·
Registered
Joined
·
2,170 Posts
What is not covered
• Damaged or broken glass in sunroofs or fixed or moveable glass roof panels.
• Replacement of the hood/roof structure of a convertible or cabriolet vehicle.
Crap! Just looked at my policy with Admiral:

Under Windscreen Damage section:

2 What is not covered

We will not pay:

for replacement of the hood/roof structure of a convertible or cabriolet car when the glass forming part of it is not repairable


Looks like Admiral can go do one come renewal time then! :no:
 

·
Registered
Joined
·
9,168 Posts
hey Chris, if you can find someone who will cover it, let me know...............please!
 

·
Registered
Joined
·
464 Posts
Liverpool Victoria covers the roof and any glass, so not a problem with them and also the cheapest by far. as in my previous post the cost of a new roof is £2541 so some one is pulling a fast one
 

·
Registered
Joined
·
2,170 Posts
hey Chris, if you can find someone who will cover it, let me know...............please!
Direct Line / Privilage (one and the same company):

Section D - Windscreen Damage

What is covered

We will pay to:


  • replace the roof and rear windscreen assembly together if your car is fitted with a folding roof and it is more cost-effective than replacing the glass alone.

More Than (who was my cheapest quote last time out until Admiral matched it) policy does not mention cab roofs at all.

I'll see if there are others...
 

·
Registered
Joined
·
2,170 Posts
Insurance Companies (UK) who's policy documents specifically does not pay out on replacing the hood if the rear window glass is damaged:

Admiral
Elephant
Swift Cover
Tesco

Insurance Companies (UK) who's policy documents specifically mention that the roof is covered:

Direct Line
Privilage
Sainsburys Car Insurance

I would say thought this is an odd set up, because all the above exclusions are under Windscreen/glass cover. They basically say that if the glass in the roof is broken then we are not paying out. However, and here's the rub, if your roof was damaged and the glass smashed in an act of vandalism or in an attempt to steal the vehicle then the cost of replacing the roof (and subsequently the glass) would be covered by the insurance! Go figure! :wall:
 

·
Registered
Joined
·
1,397 Posts
If Audi deny any known faults with the roof as they usually do with any fault on thier cars as its always the customers fault (read twats here) then i suggest you get an independant specialist/engineers report done and also notify audi uk that you will be doing this. do it in writing and explain your disgust at the whole situation and if the report finds a design fault etc then you will be persuing audi for compensation and reimbursement of all costs and also how you will make the report public through the internet and other media sources.
 

·
Registered
Joined
·
32 Posts
Has the car always been serviced at Audi Dealership? If so I would push the dealership to cover it under goodwill warranty. If you don't have any luck with that try another dealership then escalate to Audi UK if you don't get a satisfactory resolution
 

·
Registered
Joined
·
5 Posts
Discussion Starter · #18 ·
UPDATE: Audi Uk keeping very quiet and no formal response to my complaint.

Audi dealership issued official letter saying unable to find mechanical fault, no obvious reason for damage and findings inconclusive.

Insurer's mechanic looked at vehicle for 10minutes with Audi mechanics at the dealership and he concluded the damage had been caused by Mechanical Fault. Whilst the roof would be covered by insurance they have not accepted the claim.

Situation is, I'm piggy in the middle looking at a hefty bill for pressing a button exactly as it says in the user manual.

Unofficial word from Audi Mechanic is that there is a possible design fault with the stowage box!! Obviously if Audi go public with this their reputation will be called into question.
 

·
Registered
Joined
·
751 Posts
UPDATE: Audi Uk keeping very quiet and no formal response to my complaint.

Audi dealership issued official letter saying unable to find mechanical fault, no obvious reason for damage and findings inconclusive.

Insurer's mechanic looked at vehicle for 10minutes with Audi mechanics at the dealership and he concluded the damage had been caused by Mechanical Fault. Whilst the roof would be covered by insurance they have not accepted the claim.

Situation is, I'm piggy in the middle looking at a hefty bill for pressing a button exactly as it says in the user manual.

Unofficial word from Audi Mechanic is that there is a possible design fault with the stowage box!! Obviously if Audi go public with this their reputation will be called into question.
So specifically what was the mechanical fault the insurance company's mechanic says caused the problem? I'd argue a report like "mechanical fault" is as useful as "something's wrong". Surely the onus is on them to say precisely what went wrong.
 

·
Registered
2015 A5 3.0Tdi black s line spec edition NOW 2021 45Tfsi Edition 1 sound pack
Joined
·
387 Posts
Thats extremely worrying , both the fact that the window broke for an undiagnosed reason and that the insurance may not cover it . Mine is due in Nov and its something I will check before renewal , I am also going to extend my warranty for a further year but I fear that if a problem does occur it may be something that in the small print isnt covered . No one else has yet to report rear windows breaking so perhaps it was a one off ?
 
1 - 20 of 53 Posts
Top