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Yep, the mirror adjustment knob has to be in the left position (UK).

You can also adjust the mirror to save the location it moves to. So, if it moves down and you dont like that position, you can adjust it and it will remember that.

It is possible (and its happened to me) that an adjustment has occurred from the down position to put it into a normal position. So, when you get into reverse, it doesnt move or only does a little because its saved the last position. So, after putting it into reverse, adjust the position so it points down to where you want it to. Then see if it corrects to normal position when you move forward (10mph) or turn engine off then back on again.
 

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When the mirror is pointing down, you can adjust it to where you want it and it should remember that (although you need memory seats option for that).
 

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I dont see a VAGCOM code being a possibility to add in the memory function.
 

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my mirror doesnt dip anymore :( did to start with but its been in the dealer and now doesnt, could they have updated something to knock this out?
Have you got the mirror knob facing the passenger mirror?

Have you tried putting it in reverse, adjusting the mirror then taking it out of reverse?
 
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