Audi A5 Forum & Audi S5 Forum banner
1 - 3 of 3 Posts

·
Registered
Joined
·
267 Posts
Discussion Starter · #1 · (Edited)
First off... What a day. :(

Today my S5 went in to get a fix on an advanced key problem. The dealer thought it may take a few days, so they said they would arrange a courtersy car. To my suprise, they arrange for a new A8 3.0TDI. - Very nice luxury car.

I was extremely pleased and thought i would not miss the S5 for a few days. As the workshop had no other cars booked in, there was a chance i would get the S5 back same day.

I dropped the car off in the morning on the way to work. I work less than a mile from the showroom. The dealer showed me the A8, and told me there is a small scratch on the front bumper from the previous driver and the rest is pristine. That was good enough for me, and i had 10 mins before i needed to open shop so i hopped in the car and drove to work. 3 mins later i arrive :) - Note there was no fuel in the car, only said 20 miles left on the tank reading. I thought to myself i would fill up on the way home.

Anyhow... I get a call late in the afternoon to say s5 is ready. I was happy and a little sad as i wanted to play with the A8 for a few days. What the heck, drove 1 mile back to the showroom and no need to fill up fuel.

Done the relavant paperwork and the dealer said he is going to check on the A8. - so i said fine. Waited around 5-10 mins and he comes back to tell me there is a mark on the edge of the passenger side alloy!!!!!!! - and I'm To Blame!!!

At this point im like WTF!!!!

I drove less than 1 mile to my work place which has an underground car park, not a curb in site, and the audi showroom same situation no curbs in site. Total distance traveled 2 miles. Im like no way. There is no pot holes on the road and this is my daily work route!

I told him have a look at the S5. 2000 miles on there by me and low profile tyres... do you even see a nick on there. The dealer had seen my previous car, also with low profile tyres and even made a comment that he had never seen such a pristine car (Which i was going to trade in before i bought the S5). This car had done over 12,000 miles and not a single mark on the rim

Now how am i going to put a mark on the edge of the rim, in less that 2 miles with normal tryes. Not even low profile, with Not a curb in sight.

So i argued to and fro, wanted to speak to a manager. Just so happens they were closing. So manager said he would ring me tomorrow. They are asking me to pay £165 ($330) for this Nick on the edge of the rim which i have not even done!!!!!!

What do i do?????
 

·
Registered
Joined
·
267 Posts
Discussion Starter · #7 ·
He made me sign the inurance papers but he has not made me sign the inspection report. I'm sure of it.

I'm calling audi customer care first thing in the morning. It got to the point where the audi rep who sold me the car stood up for me, and said there is no curbs where i park, and he cant see me curbing the wheel considering the conditon of my S5 and the previous car i owned. He hand delivered my s5 to me and has seen where my car is parked. Im so cautious about my car, i have reserved 3 car park spaces! left and right are empty, i park in the middle :)

I found some small scratches on the inside door panel. Funnily enough they removed the door panel when i first took it to them for inspection, and when i made Audi aware of this they said, no weren't us, our mechanics say you could have got your seat belt stuck in the door which caused this. - BULLSH*T!

I have some leverage, and i'm going to make sure they know about it.

Also i have had the car 2 months and been to audi 4 times!!!

1. Advanced key stopped working - Went for check up and fix, they had to order part so rebooked.

2. After they took apart door panels first time, they left a bolt loose in door panel which was rolling around. Went in again for fix

3. Oil was low. No free top up bottle included when i purchased the new car - went back again!

4. Went for the final fix of the advanced key.
 

·
Registered
Joined
·
267 Posts
Discussion Starter · #8 ·
Also i will put in a point that i showed heavy interest in the New R8 TDI when its released, This business will definatley go elsewhere if that's how im treated!
 
1 - 3 of 3 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top