Audi A5 Forum & Audi S5 Forum banner
1 - 1 of 1 Posts

·
Registered
Joined
·
595 Posts
This is crazy. Took the S5 to the dealer today (5k service). They were supposed to talk to the factory rep about the clear coat pealing. The Service Manager, i call him Dr. No (you can guess why) tells me he knows nothing and i have to speak to the Sales Manager (of course 8 AM was to early for him) but here's the interesting part, the PM asks if I "want it fixed? They'll do it immediately". I say sure but I want to know what the factory's position is. He says it doesn't matter (the dealership or Audi will pay for the repair) "we fight with them all the time. Pealing clearcoat is not uncommon". So there it is from the horse's mouth. I damn well will get this in writing annd confirm it myself with Audi. Looks like this is going to be time consuming searching for the truth. I'll keep you posted just in case it happens to you.

5k service? Crikey they do take the pi$$ over there don't they? The service intervals over here are at 18,000 miles plus...

Re: the clearcoat peeling - we at least the dealer service department is 'owning the problem' and wanting to get your vehicle fixed - minimal fuss, thats what Audi service should be like all the time.
 
1 - 1 of 1 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top