It may be that the MMI Eject button is "locked". This, apparently, has to do with how cars are delivered to dealers from the factory. If the Eject button was never unlocked by the dealer, and the previous owner(s) never tried to play a CD/DVD, no one would have noticed it. You need a VAG-aware diagnostic tool like VCDS to check this, though. Adaptation Channel 18 is used to enable/disable the Eject button. --g
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