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Ok my first experience of Audi customer care hasn't been good. Earlier today a complete tosser in a lorry forced me into the curb, he was on his mobile and didn't see me, anyway to avoid losing the side of my S5 I took the cheaper option of driving up the curb. Result one completely destroyed wheel and tyre (split up the side wall). So phone the dealer to order a new wheel/tyre and get the car checked over, only to be told there are no wheels available until sometime mid December !! Not happy now as the car is off road. So I called customer services to be greated by a foreign guy who spoke so quickly and quietly I have no idea what he was saying, he eventually put me through to someone else who was also difficult to hear (Audi UK sort your phone lines out or get better headsets for your operators) anyway they confirm nothing available and tell me that as its a new model its to be expected !! Its a wheel for christ sake not an engine mount or gearbox !!
So after explaining that I shouldn't be without my car for around 7 weeks when there must be wheels over at the factory I'm waiting for a response. If they don't pull the stops out to get this wheel, it will be a short period of ownership with the S5 and a return to BMW where I never experienced anything but exemplary service. So Audi don't let me down please....to be continued.
So after explaining that I shouldn't be without my car for around 7 weeks when there must be wheels over at the factory I'm waiting for a response. If they don't pull the stops out to get this wheel, it will be a short period of ownership with the S5 and a return to BMW where I never experienced anything but exemplary service. So Audi don't let me down please....to be continued.