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Hi Guys

Recieved my car from Audi last night regarding the woofer problem that they say has now been fixed...but no way is there an improvement. They did an MMI upgrade and replaced a rattling tail light. They seem not to realise that its the actual woofer that rattles and not performing. What advice can you guys give me on this matter, the S5 has been in twice now in a week.

I was thinking about going to a B&O shop to ask a technician wether a B&O sub should be performing like this or not. Now this issue is begining to really piss me off as ive had car only two weeks.Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!
 

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Take it back to them,or try another dealer if possible.Do not let them fob you off,ask to speak to the service manager.
+1. I was having the same challenges re. my clutch/transmission issues. However, I'd taken a bit of time earlier on to introduce myself to the service manager (who's a good guy and very 'mod-aware') so I sent him the following in an email (sorry, bit long-winded...).

It did the trick tho' - he called me yesterday, assured me that he fully understood and supported my stance and has booked his Master Technician (who also seems to be a proper 'car guy') to spend an hour with me tomorrow discussing and understanding the issue and road-testing with me. Apparently they won't rest until I'm satisfied. Uh oh! We'll see..

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Hi Tim,

wanted to catch-up with you following my car's visit this week to have what seemed like a serious transmission failure last week investigated. Despite being with you for the day and reportedly being driven by both your Master Technician and in-house S5 specialist, I received a 'no fault found' diagnosis at the end of the day.

I was only half surprised as the symptoms had all but disappeared by the time you were able to see the car. I understand that it's difficult in such situations but I guess I was hoping for a bit more, perhaps along the lines of a discussion with the Master Tech to enable him to understand the precise nature of what was at the time a clear and apparent failure (inability to select any gear without brute strength, no possibility to select reverse at rest) and possibly consider what components could have caused such an issue and whether there may be any longer term implications there). Instead I was left feeling slightly stupid, as though there was an assumption that it was probably my driving which resulted in said symptoms.

Interestingly, the following day (this Wednesday), I took the car up to VAG specialist APS in Brackley to have the mysterious knocking sound (previously investigated by yourselves and diagnosed as exhaust) looked at and the OE ECU map reiinstalled. Without any prompting (and at that point unaware of the transmission problems I'd encountered, having manouevred the car into one of the bays, the technician climbed out an told me that the car had the wost cluch judder he'd experienced on an S5 (and over the past 6 months, about 20 of my fellow owners' club forumees have had their S5s and 3.0 TDis in at APS for various modifications - so they have an experience of the car probably equivalent to Colbornes) and that the gear throw was unusually notchy and imprecise.

Needless to say that's concerned me somewhat. From new, the car has always had a notchy change, noticeably worse than other S5s I've recently driven (which enabled me to recognise the difference). The judder has been evident for a similar period of time but I'd got used to it and 'driven around it'. However, I'm now convinced that there is a legacy from the issues experienced last week - the judder seems worse, the notchiness is more defined, there's a roughness to the change and in increased feeling of looseness and imprecision in the drivetrain (characterised in part by more drivetrain 'shunt' when driving stop-start at low speeds).

I'm not sure what to do, hence this mail. The car has been carefully treated from new, never been raced, tracked or performance tested and covers 95%+ of its miles on lightly-trafficked (a function of my commuting times!) A-roads and motorways. If and when the problem is eventually acknowledged and diagnosed, there can be no suspicion that this is in any way owner-induced!

My inclination is to take the car to another dealer, have the detailed discussions I mentioned above, passenger with the Tech on a road test and clearly point out my concerns. Of course, I could also take that approach with you and your team - if I believe that my concerns would be treated seriously.

Incidentally, on the customer experience front - on three out of the most recent three occasions, I've been promised a call back from your team which never materialised. This was the evening of Thursday 25th when I called at 5:30 to report the initial transmission fault, the following morning when I called at about 08:30 to try again, and this Wednesday when I called at 4:30 for a status on the car, having heard nothing all day. I recognise that you can be busy (on each occasion I was told that the team were 'busy with customers' - of which I clearly am one...) but essentially, I've experienced a 100% failure rate on promised call-backs in less than a week and I'm sure you'll want to be doing better!

Thanks Tim, appreciate hearing your thoughts on what my next steps should be.
 

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well written email but i have to say that the quality of british garages run by dealerships is hopeless. You think you had a bad experience? try BMW battersea in London. Some of the most inept ppl in the UK work there, just crossing my fingers and hoping audi won't give me the same problems.
 
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