[Suzy80]

Absolutely agree with the sentiments expressed so far.
My experience of Audi dealers is that they're super polite, but generally product knowledge is quite poor. They should be totally on top of their game. Afterall, it can't be the hardest job in the world in terms of having good product knowledge!

If most of them actually liked cars, they'd be enthusiastic enough to know the product inside out.

 

[Suzy80]

In my experience the techs are generally the best people to speak to if you want to get any semblance of the truth. They are usually enthusiastic about cars generally and will tell you about issues if you ask them in a round-a-bout kind of way. Sales guys will at best hide the truth to secure a sale.