Hello,
In June I picked up my a5 sline meteor grey....I absolutely love the car so the problems I have had with the dealership where quickly forgotten when I took delivery(classic car salesman - say anything to get the deal done than back off of all).
Here is where things get in my view unacceptable.
When I got home I noticed that my car did not have the ParkTronic package which I paid for (noted on my purchase and sale agreement). I called the dealership and the agent told me she would get back to me...A few days later I was informed that a mistake was made and they would refund me the cost of the sensors ($450.00) plus GST. The car is so nice and I was feeling so good I could not argue with that...Besides what really could I do.
A few days later I recieved a subsequent email from the agent telling me that she spoke with management again, and that they "should" have charged me $800.00 more for the vehicle so I in fact owed them $350.00 but they would call it even. Plus they hoped that I would see this as a fair compromise. This $800.00 is not reflected on any agreement I have with them.
I have been enjoying this board since I ordered the car months ago....Does anyone have some advice or care to share an opinion? Am I wrong for thinking that this is such a low move?
Thanks for allowing the rant with questions....
In June I picked up my a5 sline meteor grey....I absolutely love the car so the problems I have had with the dealership where quickly forgotten when I took delivery(classic car salesman - say anything to get the deal done than back off of all).
Here is where things get in my view unacceptable.
When I got home I noticed that my car did not have the ParkTronic package which I paid for (noted on my purchase and sale agreement). I called the dealership and the agent told me she would get back to me...A few days later I was informed that a mistake was made and they would refund me the cost of the sensors ($450.00) plus GST. The car is so nice and I was feeling so good I could not argue with that...Besides what really could I do.
A few days later I recieved a subsequent email from the agent telling me that she spoke with management again, and that they "should" have charged me $800.00 more for the vehicle so I in fact owed them $350.00 but they would call it even. Plus they hoped that I would see this as a fair compromise. This $800.00 is not reflected on any agreement I have with them.
I have been enjoying this board since I ordered the car months ago....Does anyone have some advice or care to share an opinion? Am I wrong for thinking that this is such a low move?
Thanks for allowing the rant with questions....