Audi A5 Forum & Audi S5 Forum banner

1 - 19 of 19 Posts

·
Registered
Joined
·
16 Posts
Discussion Starter #1
Hello,

My name is Dan Cameron and I am the forum and club manager at the A-Plan Schemes department.

A-Plan as a company have been established for over 50 years and have over 60 branches in the UK.

At the Schemes department we have excellent schemes and discounts for performance and prestiege cars and can even insure your vehicle if it is modified.

We have recently signed on as traders for the forum and will look forward to providing you with competative premiums and a high level of customer service. At A-Plan you are never just a number in a book and we really do appreciate the business we get. If you are unlucky enough to have a claim, then we have an in-house claims team to help you every step of the way.

If your insurance is due in the next 30 days then feel free to call me on 01635-879910 or send me a private message with your contact details and I will call you.

Please mention you are a member of the Audi A5OC when calling.

Kind regards

Dan Cameron
A-Plan Insurance
Car insurance, home insurance and more from A-Plan
01635-879910
 

·
Registered
Joined
·
192 Posts
Hi Dan,

As a previous customer of nine years up until the point I needed to make a claim at which point it then took over three months to get a settlement offer that was anywhere near the market value of my car.

Just to compound this when I came to renew my policy the quotes I got were over £1500 more expensive than the next cheapest price becuase and I quote "we need to make our money back after paying your claim"

So in summary, A plan, a great company right up until you make a claim, then expect to get treated like crap.

Simon
 

·
Registered
Joined
·
385 Posts
Hi Dan,

As a previous customer of nine years up until the point I needed to make a claim at which point it then took over three months to get a settlement offer that was anywhere near the market value of my car.

Just to compound this when I came to renew my policy the quotes I got were over £1500 more expensive than the next cheapest price becuase and I quote "we need to make our money back after paying your claim"

So in summary, A plan, a great company right up until you make a claim, then expect to get treated like crap.

Simon
Insurance companies are brilliant as long as you don't have to make a claim!:wall:
 

·
Registered
Joined
·
192 Posts
This was a '95 R33 GTR heavily modified with low miles in a very rare N1 bodyshell that they offered. £3.5k settlement figure on.

And then quoted £2k to insure an '06 3.2v6 A4 that replaced it.
 

·
Registered
Joined
·
1,314 Posts
Got a quote the other day for an A6 bitdi from A plan; £6-700 i was told. Did it online for £305 !!
Imagine if it had any mods!!
 

·
Registered
Joined
·
16 Posts
Discussion Starter #7
Hi Dan,

As a previous customer of nine years up until the point I needed to make a claim at which point it then took over three months to get a settlement offer that was anywhere near the market value of my car.

Just to compound this when I came to renew my policy the quotes I got were over £1500 more expensive than the next cheapest price becuase and I quote "we need to make our money back after paying your claim"

So in summary, A plan, a great company right up until you make a claim, then expect to get treated like crap.

Simon
Sorry to hear you had a bad experience but without knowing the full details its hard to comment..

Being on the forums I like to help and try and get involved with helping with claims and actually dealt with 2 very tricky ones last week.

I am on a number of forums from the skyline owners to the VW t4/t5 forum and the feedback I get is pretty good.

Also being on the forums is easier to help people, because you can PM me issues and I will do my best to help.

Appreciate the feedback though, as I welcome comments both good and bad, and if its bad then I can find ways to improve the service.

All the best

Dan
A-Plan
 

·
Registered
Joined
·
16 Posts
Discussion Starter #9
Well have to say thanks for the warm welcome guys :(

Have been dealing with forums and clubs for years and it would be nice to actually insure a few of you guys before the negative comments..

Have been at A-Plan for 12 years and always worked hard to help people out and have made some pretty good friends at shows and events..

Dan
A-Plan
 

·
Registered
Joined
·
192 Posts
Hi Dan,

this is not a personal dig at you, having spoken to you many times I can attest that the customer service I received up until making the claim was second to none, indeed I was a customer for 9 continuos years so that should say something.

had that customer experience continued past the point where I need to make a claim I would still be a customer now and actively reccomending you to all and sundry.

That nature of insurance is generally that at some point or other as a customer we are going to have to make a claim at some point and how the insurer acts at that point should be the most important part of the service.

I know that you know the Skyline scene well (I was a member of the Skyline owners club and the GTROC) so tell me can you honestly defend a total loss offer of £3500 for a highly modified R33 GTR?

I would genuinely be interested to hear an answer to that and I am interested in what you have to say about how your claims are currently being handled because in my experience it was shockingly bad.

Simon

** I should say for the record that yes i realise that the actual claims process is handled by your underwriters but these are the people that you chose to do business with and in turn represent your business at the worst possible time for a customer.
 

·
Registered
Joined
·
16 Posts
Discussion Starter #11
Hi Dan,

this is not a personal dig at you, having spoken to you many times I can attest that the customer service I received up until making the claim was second to none, indeed I was a customer for 9 continuos years so that should say something.

had that customer experience continued past the point where I need to make a claim I would still be a customer now and actively reccomending you to all and sundry.

That nature of insurance is generally that at some point or other as a customer we are going to have to make a claim at some point and how the insurer acts at that point should be the most important part of the service.

I know that you know the Skyline scene well (I was a member of the Skyline owners club and the GTROC) so tell me can you honestly defend a total loss offer of £3500 for a highly modified R33 GTR?

I would genuinely be interested to hear an answer to that and I am interested in what you have to say about how your claims are currently being handled because in my experience it was shockingly bad.

Simon

** I should say for the record that yes i realise that the actual claims process is handled by your underwriters but these are the people that you chose to do business with and in turn represent your business at the worst possible time for a customer.
Can you PM me your name and postcode and I will have a look.

Last week I have fantastic results on 2 claims.

One was a really rare vehicle where again the underwriters came in with a low quote. It was my idea to get a valuation from a Jap vehicle specialist and agreed with our insured that the offer was low.Found out today they had increased the offer.

2nd claim was an insured who was involved in a serious non fault accident. I dealt with the insurers and the police. Found the third party insurers and got him in a courtsey vehicle..

If I can help, then I will.. Would be very interested to look into your claim.

All the best

Dan
 

·
Registered
Joined
·
192 Posts
PM sent.

That kind of response during my claim process would have gone a long way to making it a much better experience.

Simon
 

·
Registered
Joined
·
16 Posts
Discussion Starter #13
PM sent.

That kind of response during my claim process would have gone a long way to making it a much better experience.

Simon
Sending you a PM back Simon and to be honest i feel slightly short changed at your comments.

"A plan, a great company right up until you make a claim, then expect to get treated like crap."

It was our underwriters who gave you the low total loss offer and you did the right thing in contacting me..

I have pages of notes where I chased it up and granted it took abit of time, but the final result was you were paid out A LOT more than £3500.00 thanks to me... ( more than you actually insured it for by the looks of it ) ..

Looking at the notes on the system, I personally feel I did everything you wanted and eventually you walked away with the correct payout.. Please explain how A-Plan i.e. me treated you badly.. Dan
 

·
Registered
Joined
·
192 Posts
Sending you a PM back Simon and to be honest i feel slightly short changed at your comments.

"A plan, a great company right up until you make a claim, then expect to get treated like crap."

It was our underwriters who gave you the low total loss offer and you did the right thing in contacting me..

I have pages of notes where I chased it up and granted it took abit of time, but the final result was you were paid out A LOT more than £3500.00 thanks to me... ( more than you actually insured it for by the looks of it ) ..

Looking at the notes on the system, I personally feel I did everything you wanted and eventually you walked away with the correct payout.. Please explain how A-Plan i.e. me treated you badly.. Dan
Dan,

I don't think it serves you or A-Plan to continue this discussion in public, I categorically did not state that the service YOU provided was bad, quite the opposite.

Your underwriters represent your business at the time of a claim and from that point on my experience was a very poor one, to sum up...

On a market rate policy I should never have recived an offer that was so far below market rate.
It should not have taken three months to get to an offer that was representitive of the market rate.
I should not have gone weeks at a time without any update from the underwriters.

What I will say is that if the original offer from the underwriters had been at the value I gave when I insured the car I would quite likely have accepted it, instead by lowballing with a frankly insulting offer that then prompted me to look more closely at the policy terms, garner an understanding of what a market rate policy actually means, gather the evidence that I then did and push for the payout I eventually received. That alone probably cost the underwiters an extra £3000 not to mention the loss of goodwill.

Simon
 

·
Registered
Joined
·
192 Posts
for the sake of clarity I want to make a couple of points.

I was a customer with A Plan for 9 years - this was because of the level of service/flexibility/accomodation and pricing on a series of cars from bog standard to very highly modified.

When I made a claim A Plan (Dan in this instance) worked with me to present the underwriters with the required evidence to get to a satisfactory settlement figure, this was significantly higher than the £3500 they started at and higher than the value I put on the car when I took the policy out. (have a read up on what a market rate policy actually means - you should be able to take your settlement figure and go out and buy a car of equivilent age/spec/miles even if that means more money that your original valuation)

I do still feel agrieved by the whole process and it should have been handled better, but for his part Dan did do his best on my behalf.
 

·
Registered
Joined
·
16 Posts
Discussion Starter #16
Dan,

I don't think it serves you or A-Plan to continue this discussion in public, I categorically did not state that the service YOU provided was bad, quite the opposite.

Your underwriters represent your business at the time of a claim and from that point on my experience was a very poor one, to sum up...

On a market rate policy I should never have recived an offer that was so far below market rate.
It should not have taken three months to get to an offer that was representitive of the market rate.
I should not have gone weeks at a time without any update from the underwriters.

What I will say is that if the original offer from the underwriters had been at the value I gave when I insured the car I would quite likely have accepted it, instead by lowballing with a frankly insulting offer that then prompted me to look more closely at the policy terms, garner an understanding of what a market rate policy actually means, gather the evidence that I then did and push for the payout I eventually received. That alone probably cost the underwiters an extra £3000 not to mention the loss of goodwill.

Simon
Thank you for re-posting as I really did everything I could.

All the best Simon

Dan
 

·
Registered
Joined
·
192 Posts
just one further addendum to this...

I have just spoken to Dan on the phone who has pulled up all my notes and is going to review both the original offer and how my renewal was handled and come back to me.

This was the reason why I was a customer for so long, this is the kind of service as customers we should expect to receive from people who are passionate about what they do and the companies they work for.
 

·
Registered
Joined
·
1,271 Posts
Dan I've got an RS4 on order due in a couple of weeks. I'll give you a call once I've picked it up to see what you can offer.

Cheers

Dan
 

·
Registered
Joined
·
16 Posts
Discussion Starter #19
Dan I've got an RS4 on order due in a couple of weeks. I'll give you a call once I've picked it up to see what you can offer.

Cheers

Dan
Not a problem :thumbsup:

If you want to PM me your name and number when you are ready and I am happy to call you.

All the best

Dan
A-Plan Schemes
01635-879910
 
1 - 19 of 19 Posts
Top