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Discussion Starter · #1 ·
Hi All

I bought the above just under a year ago and have had issues with the aircon ever since. The dealer that I bought it from took it in and re-gassed it under warranty back in March this year and I didn't even turn it on until the beginning of July, only to find that it still wasn't working. They've now had it back in and are telling me that there is a leak on the compressor that would have shown up on the diagnostics if it had been there when they re-gassed it and this is therefore a "new" issue that will not be covered by their limited warranty. My question is, are they throwing me a line of bs?

1. Would a leaking compressor fault even show on whatever "diagnostic" they claim to have been using when they re-gassed or are they just ducking the cost of compressor replacement?
2. Should the compressor be failing on an 2018 car (I have a 12 year old Insignia sat on the drive which has never had any aircon issues!)?
3. Is it possible to "over gas" the aircon and effectively damage the compressor seals?
4. I'm not that "techie" when it comes to this sort of stuff but if I took it to an aircon specialist would they be able to tell me whether the dealer is spouting crap to get out from under a chunky repair bill?
5. Is there somewhere in the UK that's good at this sort of investigation or am I just going to have to bite the bullet and front up for the cost?

All answers/help greatly appreciated.
 

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Discussion Starter · #3 ·
Many thanks Dave, it's looking like I was right to suspect they're just trying to wriggle out of this (FYI, it's not an Audi dealer, it's Arnold Clark). Just looking at your reply to my point 3; they claim that if there was an issue with the compressor it would have shown up when they did a re-gas as it would have been highlighted on their "diagnostic" at the time. Do you have any idea what it is they are talking about and should there be some sort of read out/report I can get from them from that time, I mean, presumably it will be on the work ticket at the point of re-gas? I very much appreciate your thoughts on this.

3. It is possible to over gas, but the air con machines will show readings and the operator should know what values it should be. But my experience of Audi technicians, is they are liars (As Davide would say) and incompetent. :)
 

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Discussion Starter · #9 ·
Hi Dave, hope you are well.

As a follow on for this saga, the dealer is still ducking the issue. Below is a quote from the latest email I've had from them. I've asked for full copies of all paperwork regarding what was actually done, including test results. Would taking these to an aircon specialist to review and report on be the way forward? Any thoughts on this would be greatly appreciated.

Dealer -

"The re-gassing machine completes a vacuum test before re-gassing the system, If the there is a leak in the system the vacuum test fails and the actual machine itself won't perform a re-gassing process. If the leak would have been there in February York wouldn't have been able to re-gas the system, I have reviewed the report from York with my master technician and he also confirmed what I have stated above ".
 

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Discussion Starter · #11 ·
Dave

Thanks for that, very much appreciated. If the bloke you know at the garage wants to confirm your thoughts on all of this, even better!!

I have already asked them for all of the paperwork to be supplied to me on a previous email so that I can decide "whether to take this further" and they've conveniently ignored my request so I've sent it again.

Cheers

Iain
 
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