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Discussion Starter · #1 ·
So, shortly after I bought my S5 down in England in August, I noticed some issues, most notably the steering wheel media controls and flap gears being inoperative. I later found out about a few more issues, including an inoperative front left fog light, inoperative stop/start engine (battery confirmed low), inoperative rear window heater (light doesn't turn on on the switch too) and a few error messages on the computer when connected, including lambda errors, Fuel cap circuit error and vent error. Also, my mechanic noticed the water pump at the front of the engine was vibrating a little which he said was a sign it was needing replaced.

Having informed the warranty company who deals with issues post sale, provided by the garage, the car was booked in to Audi garage today for a full diagnostic which is required to proceed with a claim.

I'm not long off the phone with the service manager who has informed me that the majority of the issues will need parts stripped down, like the steering wheel, and that water ingress was suspected in the rear offside which could explain those problems, but would need extensive work and stripping to find from the body shop. He did note the front fog light was unplugged at the back as if the car has had work done on it before.

He essentially told me it'll cost thousands to fix, and advised me to go back to the garage and reject the car. So to say I'm gutted is an understatement.

I now need to prepare emails and calls tomorrow for the warranty company and the garage regarding all this to see what they will do, but I'm suspecting they would not be willing to pay out. The garage is over 200 miles away so I would expect them to collect the car and refund me for the purchase and possibly even the train journey down there? Certainly the cost of the diagnostic Audi did I will not expect to pay. It's pretty poor that this has happened to my car. Just 45,000 miles on it.
 

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If you cant get anywhere with ethe seller contact trading standards. If you get a refund on the car thats a result ourt of pocket expences and just par for the course. I get car i reguard as risky or expensive I get a n independant check saved me £££s in the past. Good luck.
 

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Check out the Consumer Rights Act 2015.

If you were not made aware of the issues before you bought it by the seller, then the car is not of satisfactory quality.

If you had complained to the dealer within 30 days of buying the car you would have the statutory right to reject it and get a full refund.

After that but within the first 6 months you have the right to a repair, replacement car or refund. If the seller chooses to repair they are only allowed one attempt and have to carry out the repairs in reasonable time. Within the first 6 months the burden of proof is on the seller to show that the faults did not exist when the car was sold to you.

You need to contact the seller and ask for a refund. They can offer you a repair or replacement as an alternate remedy.

If they play hardball you need to complain formally in writing. Check if the seller is a member of a motor trade organisation that has a dispute resolution process and tell the seller you will be complaining to them too.

If none of that solves it write a formal Letter Before Claim giving them 14 days to sort it out before you file a Money Claims Online/small claims court claim.

See more here (and consumer advice contact number):


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I know you said you are gutted about it, but I'd agree that the car should be rejected. The water pump is not too surprising - they have been know to fail prematurely - but these cars do not have a reputation for the other failures you list. If the tech is correct that the electrical faults could be the result of an ingress of water then there could be more problems lurking.
 

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I have always thought unless you know exactly what an issue is and the full cost of fixing it, dont buy a unknown problem. Reject the car. Thare iare plenty more out there without the issues you mention.
 

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Mate you are protected by the Sale of Goods Act. The car is not fit for the purpose it was sold. REJECT the car.
 

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Discussion Starter · #7 ·
Thanks for the replies. So I've just gotten a phone call from the garage, and they've been given an estimate from Audi of £3500+ for the work, and they basically are offering to get the car repaired in-house. I wasn't expecting that. Basically they can get it done much cheaper by carrying it out in-house but I still would need to drive down there, 200 miles away.

I told her I have concerns with their mechanics doing this since they didn't find those issues in the first place when they supposedly done the inspection/check before selling it and even didn't notice the bald tyre when I picked it up.

I said I would probably need more warranty if I was to accept their repairs, just to keep me covered if anything comes up related to that again, and would need some form of compensation for driving down 2 times more and back and possibly being without a car for say a week. I told her I'd need to think about it and I'd need an email with their proposal for written records.

I know folk are saying reject the car but I don't know... this one has the full MMI, reversing camera, sunroof and extra tech which I really like and I have gotten attached to it already and rejecting would also be hassle as I'd have to drive down again and possibly be without a car for a while...

I should add that audi didn't find any issue with the water pump, and apparently the car has an aftermarket air filter, and the tyres don't match on the axles.
Ugh. Hate the position I'm in. 😒
 

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Unless you advised the seller within 30 days of buying the car, you don't have the statutory right to reject it. The seller can either offer to repair, replace or refund but it's their choice.

They've obviously decided to repair. It's worth noting that they are only allowed one attempt to repair the faults. If the faults remained after one repair attempt you would then be able to reject it.

If you are not happy with what the seller is offering at this stage you could try Alternate Dispute Resolution (ADR) through a motor trade organisation. Check if the seller belongs to one and complain to them. You would have to complete ADR as a pre-action protocol anyway if you wanted to take the seller to court.

Another option if, and only if, you paid at least £100 of the total price on a credit card, you could make a Section 75 claim to the card provider to try and get your money back from them .

As I said previously your rights and what you can do are covered by the Consumer Rights Act 2015. The following is a useful summary!


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You can also make a Section 75 claim against a finance company if you bought the car on HP.

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Discussion Starter · #10 ·
They were advised of the initial problems within 30 days. I was immediately told to go through the warranty process, which I did, and followed instructions from there.

The dealer wants to repair the car at their own garage, and now want to run their own diagnostics first. I have a real unease Iver this as I feel they might try and get out of repairing some things and I'm not sure the standard of quality will be good enough.

I have real concerns for their plans.

I will then also be without a car and supposedly have to drive down, but honestly I'm starting to think that unless they accept the Audi garage's diagnostic and repair, I intende to reject the car.

I've read I have to give them a chance to repair first, but if they're refusing to go through the audo garage and want me to take it to their in-house garage and "Following the outcome of the diagnostic, we will action any repairs accordingly" then I really have a bad feeling about this. I don't think for a second if I let them repair it it'll be the end of this.
 

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@LewisTiburon

If you have proof that you complained about the faults within the first 30 days, i.e. in writing, then you can reject the car for a full refund.

The seller's choice to repair, replace or refund only kicks in after 30 days.

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Looking at the list of faults it would seem that the labour would be high compared to the parts costs so without doubt it would be cheaper for the seller to fix it rather than accept dealer labour rates. If your heart is ruling your head here then at least get everything in writing: A clear list of the faults and what constitutes an acceptable fix to you. Assurance that you won't have to pay anything. A statement of what warranty is provided for the work done.

I'd still be concerned about the water ingress. What was the cause and has it been fixed. What is the full extent of the water damage - how can you be certain that there are no hidden faults?
 
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