I think I've had practically every problem in the book and I had to work through each of them myself. So I figured I might as well document my findings.
My car is a 2018 A5 in the UK, this comes with an internal SIM (eSIM). This is used for SOS functions, roadside assistance, Google Earth and Audi Connect. However the eSIM cannot be used for streaming or wifi hotspot.
If you need any of the streaming services you need to one of the following.
1. Sign up to a data plan with the eSIM provider.
2. Use a data SIM in the slot in the glovebox.
3. Or use a phone that support the rSAP Bluetooth protocol.
However if you use 2. or 3. ALL Audi Connect data will go through that SIM and the eSIM is not used.
Audi Connect comprises of broadly two functions.
A. Services that the car can connect to via your myAudi login.
B. Data that the car sends back to your myAudi profile.
A. Requires you to set-up a myAudi profile. Note this is different that the Audi profile you might have set up to track your order. Once you set this up, you can then login into your myAudi profile in the car using either the login name and password, or using the 6 digit pin that the myAudi site gives you. Think of it this way, now the car knows who you are and allows you to look at your data in the car. Like Destinations etc.
B. If you want the car to talk to you. You need to be set up as the Key User. This involves going through a user identification process that can be done at home. You send a code (mTAN) to your phone, you enter that code into the myAudi portal and that's it. Now you need to link the car to your myAudi profile. To do that you need the 10 digit scratch card from your key. You then choose the Connect User Management option to enter your myAudi login name and the 10 digit code. This will set you up as the Key User. Note : If the key user option does not show up, then shut down the data module, lock the car for 10 mins and then start it up again, from the Telephone menu! All being well you will set up as a Key User. This now allows the car to talk back to you. It sends details to the myAudi app about the status of the car and also allows remote locking and unlocking.
There is another app called MMI Connect. This allows you to use Apps designed for the MMI e.g. Amazon Music, Web radio etc. It also allows the MMI to play songs from your phone directly over WIFI as opposed to playing them on your phone over bluetooth.
The Amazon Music and Web Radio need a data streaming service.
If you prefer to just use the data from your phone's SIM then you need to use another roundabout method. Choose the Car phone in the Bluetooth profiles. This gives access to your phone's SIM to the car (rSAP). Then you connect your own phone to the car's WIFI hotspot, which is infact using your own SIM for data!
It's been quite a rough ride for me, in some ways I wish I had asked the dealer to set this up for me. But if I did, I would have never figured out all to make this work.
Oh. And I had a bigger issue to begin with. My car came from the dealer with the eCall module sitting in Service Mode. Using a VCDS cable, I forced that out of Service Mode and that allowed my Audi Key User to connect in the car and also got rid of Emergency Call function unavailable error.
Hope all this helps someone else.
My car is a 2018 A5 in the UK, this comes with an internal SIM (eSIM). This is used for SOS functions, roadside assistance, Google Earth and Audi Connect. However the eSIM cannot be used for streaming or wifi hotspot.
If you need any of the streaming services you need to one of the following.
1. Sign up to a data plan with the eSIM provider.
2. Use a data SIM in the slot in the glovebox.
3. Or use a phone that support the rSAP Bluetooth protocol.
However if you use 2. or 3. ALL Audi Connect data will go through that SIM and the eSIM is not used.
Audi Connect comprises of broadly two functions.
A. Services that the car can connect to via your myAudi login.
B. Data that the car sends back to your myAudi profile.
A. Requires you to set-up a myAudi profile. Note this is different that the Audi profile you might have set up to track your order. Once you set this up, you can then login into your myAudi profile in the car using either the login name and password, or using the 6 digit pin that the myAudi site gives you. Think of it this way, now the car knows who you are and allows you to look at your data in the car. Like Destinations etc.
B. If you want the car to talk to you. You need to be set up as the Key User. This involves going through a user identification process that can be done at home. You send a code (mTAN) to your phone, you enter that code into the myAudi portal and that's it. Now you need to link the car to your myAudi profile. To do that you need the 10 digit scratch card from your key. You then choose the Connect User Management option to enter your myAudi login name and the 10 digit code. This will set you up as the Key User. Note : If the key user option does not show up, then shut down the data module, lock the car for 10 mins and then start it up again, from the Telephone menu! All being well you will set up as a Key User. This now allows the car to talk back to you. It sends details to the myAudi app about the status of the car and also allows remote locking and unlocking.
There is another app called MMI Connect. This allows you to use Apps designed for the MMI e.g. Amazon Music, Web radio etc. It also allows the MMI to play songs from your phone directly over WIFI as opposed to playing them on your phone over bluetooth.
The Amazon Music and Web Radio need a data streaming service.
If you prefer to just use the data from your phone's SIM then you need to use another roundabout method. Choose the Car phone in the Bluetooth profiles. This gives access to your phone's SIM to the car (rSAP). Then you connect your own phone to the car's WIFI hotspot, which is infact using your own SIM for data!
It's been quite a rough ride for me, in some ways I wish I had asked the dealer to set this up for me. But if I did, I would have never figured out all to make this work.
Oh. And I had a bigger issue to begin with. My car came from the dealer with the eCall module sitting in Service Mode. Using a VCDS cable, I forced that out of Service Mode and that allowed my Audi Key User to connect in the car and also got rid of Emergency Call function unavailable error.
Hope all this helps someone else.