2.0 TFSI Oil consumption problem - summary and FAQ - Audi A5 Forum & Audi S5 Forum
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post #1 of 684 Old 1st June 2015, 12:35 PM Thread Starter
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2.0 TFSI Oil consumption problem - summary and FAQ

This thread has been created to act as a summary of information for the widespread oil consumption problems with the 2.0 and 1.8 TFSI engines and provide answers to the most frequently asked questions. If you are new to the forum please read this before posting a new a thread.

What is the problem?

The early version of the TFSI petrol engines found in the A5, A4 and Q5 have an inherent design fault which leads to high consumption of oil.

The base problem seems to relate to the piston rings, which allow small amounts of oil to leak round the pistons into the cylinders, where it burns and therefore leads to high oil consumption. The typical way drivers become aware of this is when the 'add one litre of oil' notice comes up on the dashboard. When this comes up you don't need to immediately stop, but you should add a litre of correct grade oil as promptly as you can.

Over time this problem gets worse, and the range you can drive before needing to add oil steadily drops. In advanced cases there can be noticeable smoke from the exhaust under heavy acceleration, and it is also known to damage the actual cylinders themselves, causing scoring in the bores. One theory is that these grooves cause more and more oil to leak around the pistons, hence the problem gets progressively worse.

Note that the Audi specification for the 2.0 engines allows for a litre of oil to be used every 1242 miles, and they will not consider this level of usage to be a fault. This is written in the manual if you look in the section on oil. However, many 2.0 TFSI owners routinely get only around 500-600 miles, which is definitely out of spec.

(Other engines may have different specifications, please check your manual to confirm)

What engines are affected?

The 2.0 and 1.8 TFSI engines prior to 2012. Engine codes known to be affected include CAEB, CDNC and CNDC (list being updated). The problem seems to have been corrected when the facelift was released. But all A5 TFSI engines before that, i.e. 2008 - 2012, are susceptible.

The overwhelming majority of reports are for the 2.0, but 1.8 TFSI is also affected. There have been far fewer reports from 1.8 owners and information is harder to find. It is unclear whether this is because the 1.8 is less susceptible to the problem, or there are simply less 1.8 engines in existence.

Diesels engines are not affected, but there have been isolated reports of the larger petrol engines such as those found in the S5 also having an oil problem, but it's unclear if this is the same issue. Again, S5's are far less common than 2.0 TFSI A5s, so that may be the reason there are few reports of this.

The following advice should be generally applicable for any owner with oil problems, but is primarily based on the experience of 2.0 owners. If you have a different engine and find information that contradicts this FAQ, please post below and I will update.

How can I tell if I have the problem?

It's fairly easy to test. Top up your oil then reset your odometer. When the one litre message comes up if you've done less than 1200 miles you have the problem. In practise if you are getting anything under 2000 miles you probably have the problem, but Audi won't acknowledge it until you get below 1200 miles. (this is correct for 2.0 engines, I am not sure the spec mileage for other engines)

However, for Audi to do any corrective work you need to have an official consumption test done by a main dealer. For this they will drain your car of oil, then fill it up with a carefully measured volume so they know exactly how much is in the engine. You are then asked to drive 621 miles, or until the one litre warning comes on, whichever is first. At that point you return to the dealer, they drain the engine again and carefully measure how much is left. In this way they can get an extremely accurate measurement of the oil used over the distance. If more than half a litre has been used over 621 miles, the car has failed the test and they will recommend a repair. It is essential that you not top up the oil during the consumption test, as it will invalidate the result.

Audi dealers will typically charge £80 for the consumption test, although this is sometimes waived for goodwill.

Can I ignore it?

For a long time, especially when Audi wasn't offering much in the way of financial contribution, many TFSI owners took the view that it wasn't harming the engine, and buying a 4 litre bottle of oil every few months was a lot cheaper than the repair.

However, it has now been confirmed that the problem does harm the engine, it causes scoring and grooves to be worn into the cylinder bores. In the short term these make the problem worse, longer term this could eventually cause the engine to fail.

So you are strongly advised not to just ignore the issue.

Can it be fixed?

There are three known solutions offered by Audi.

Stage 1

This involves replacing the crank case and updating the engine management software to the latest release. While it appears to reduce the problem in some cases, and is sometimes offered alongside the consumption test as an initial fix, it does not seem to be a permanent solution and Audi does not seem to be offering it very often anymore. Audi dealers typically charge £200 for this but it is sometimes offered free with the test as goodwill.

Stage 2

This involves removing the engine from the car, stripping it down to the cylinders and replacing the pistons, piston rings and con rods. It takes around 12 hours to do this, so it is not a trivial piece of work. Provided there is no other damage the stage 2 solution will completely fix the problem. Audi dealers typically charge £4000 for this.

However, before conducting a stage 2 fix, the dealer should check the cylinders to see if they have been damaged. This is done either by stripping the engine, or by putting an endoscope in through the spark plug sockets. If the bores are damaged the stage 2 fix is not suitable as the grooves will still cause oil to leak around the rings.

Stage 3

The final repair option is a completely new engine, and this is the only fix that will work if the cylinders have been damaged. This is a permanent fix, the replacement engine will not have the same problem. Audi dealers typically charge £12,000 for this.

Note that both the Stage 2 and 3 are permanent solutions, neither is more effective than the other, and there is no requirement to have the stage 2 before you have the stage 3, in fact that would only happen if the dealer missed there being engine damage in the cylinders.

The only thing that decides whether you need the stage 2 or 3 is the presence of scoring damage in the cylinders.

Other solutions.

Some drivers have reported that using different grades of oil, or engine treatments such as STP, can improve the problem. But while there might be some small incremental improvement, there is no evidence that they significantly reduce the problem or provide a fix. Crucially, Audi doesn't seem to have ever recommended these solutions, and given how expensive the other options are it seems likely they would have at least tried it if there was any chance it might work.

What are Audi doing about this?

For a long time Audi dealers were quite reluctant to admit there was any problem, and while they did provide the various fixes listed above, unless the car was still in warranty the owners were typically requested to make a significant contribution to the cost, sometimes to the tune of several thousand pounds. After market warranties also didn't seem to cover the issue as it was either categorised as a manufacturer defect or else wear and tear. This left many owners facing having to live with the problem due to the huge expense of rectifying it.

However, in 2014 a class action lawsuit was brought against Audi in America, and while they have not formally admitted liability, they have made a settlement offer to American owners. This extends the manufacturers engine warranty to 8 years or 80,000 miles, and will fully cover the cost of the required repairs up to and including a new engine. American TFSI owners should read this website to find out details of this and how they can claim.

Oil Consumption Settlement > mainpage > Home

Apparently as a result of this finding in America, as of 2015 Audi in other countries appears to have had a change of heart and are now making 100% contributions to remedial work for affected cars that meet their criteria. In March 2015 I personally had the stage 3 fix, i.e. a whole new engine, provided completely free of charge despite my car being two years outside of its manufacturer's warranty.

In June 2015 Audi UK made the following statement in response to an article on BBC Watchdog about the problem. It essentially confirms that they are contributing, but that certain service criteria need to be met. (original statement here https://www.audi.co.uk/about-audi/la...june-2015.html )

Quote:
Audi UK is committed to investigating and swiftly resolving any technical issues relating to our cars which are reported to us through our network.

As we have stated previously, a low percentage of older 2.0 TFSI engines fitted to certain models have been exceeding the factory oil consumption tolerance of 0.5 litres per 1,000 kilometres (approx. 620 miles). Changes were made to the production tolerances of the pistons and rings in this engine from mid-2011 onwards, and customers with 2.0 TFSI cars produced after this date should not have any cause for concern.

The comprehensive Audi UK Warranty (3 years/60,000 miles) covering all new Audi vehicles has already resolved the majority of these cases at no cost to the customer. For remaining affected customers with cars that are no longer covered by this warranty, we have a policy in place to resolve issues on a case-by-case basis. This revised policy has been in force nationally since the beginning of the year and applies to new and retrospective cases. Qualification criteria are applied in each individual case to confirm that the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards.

We invite all Audi customers who have any questions or concerns relating to newly discovered or previously reported oil consumption with 2.0 TFSI engines to contact their local Audi Centre. Alternatively, our advisors will be available until 10pm on Thursday 4 June, and thereafter from 8am to 8pm, by calling 0800 093 0110 free of charge from landlines*.

*Chargeable from mobile phones.
What are the criteria for getting the fix for free?

There appear to be two main criteria.

1. You have a full Audi Service History
2. You engine has not been in any way modified, e.g. a performance remap or any other after market modification

If you have a less than perfect service history, e.g. some services were done by independent garages, Audi may reduce their contribution and you will need to make up the difference. However, there is some evidence that if you can produce garage receipts showing that the correct grade of oil was used, this may mitigate against this. The relevant line in the Audi press statement is "the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards.", so if you have used an independent garage you may need to provide evidence that they followed Audi standards.

An engine remap or similar after market modification will likely cause Audi to refuse all contribution and it will be difficult to argue against this. However, at least one A5OC member was able to get a partial contribution with a remap in place after arguing their case with Audi UK, so it is possible. It's likely to be hard work though and there are obviously no guarantees.

It is not yet known if Audi UK (or in other countries) has placed a mileage limit on contributions in line with the 80,000 limit in the US class action. To date no one has been refused a contribution based on mileage, but that doesn't mean there isn't one. If the car has done more than 80k there is likely a risk, probably rising higher for cars over 100k.

Another unofficial factor appears to be the particular dealer you go to. It seems that Audi expect the dealers to contribute to the cost as well, and some dealers seem more willing to undertake the work than others. Your personal history with the dealer may also help here, if you have had several services and other work done by the main dealer, they are more likely to help. But if you turn up with a problem car and it's the first time you've ever spoken to them, you may have a harder time.

I have an affected car and I'm pretty sure it's out of spec, what should I do?

If you are in the US, read the class action page linked here.

Oil Consumption Settlement > mainpage > Home

In other countries, take it to your local dealer and say you have an oil consumption problem and would like them to look at it. BE POLITE, it is the dealer who will apply to Audi on your behalf for the contribution, so you want them on your side. If you go in demanding your rights, quoting law suits and generally being a pain, like any other human they are less likely to go the extra mile working on your behalf with Audi. You can always bang the table later on if the contribution isn't what you want. I asked very politely and their opening offer to me was a completely free replacement engine without any negotiation required at all.

If the dealer doesn't cooperate, either consider another dealer or else speak to Audi direct. You may want to ask in this thread for a recommendation of a helpful dealer or who to speak to at Audi. However, the issue is getting more and more profile and publicity, having been featured in the UK national press, and more recently on the BBC Watchdog consumer affairs program. This should lead to more and more dealers following the Audi line and fixing the problem.

I already had my car fixed a year or so ago, and paid a hefty contribution

Some owners who previously paid large contributions towards a fix are now understandably upset that work they paid for is now being provided free. When this issue was featured on Watchdog, four owners were shown who had previously made contributions, and as part of their response to the article Audi agreed to refund all four of them. Several A5OC members in the same position have since contacted Audi and also been given a refund for their contributions.

So if you previously paid to have this problem fix, you should politely go and speak to the dealer who did the work, quoting other examples of owners who have had the same work fixed for free. It would appear there is a very good chance you will be issued a refund.

I am thinking of buying a pre-2012 Petrol TFSI car and heard about this issue, what should I do?

Many owners who realised they had this problem but didn't know or believe that Audi would fix it have part exchanged their car to be rid of it, so there is likely to be quite a large number of affected cars in the used market. If you are considering buying any pre-2012 car with this engine for your own sake you should work on the assumption that it has the problem and it is likely to get worse. Bear in mind that even on badly affected cars you have to drive several hundred miles to be able to diagnose the issue, so dealers who have taken these cars in part exchange could well be completely oblivious to it and you can't rely on any dealer assurances. Although a written assurance would be useful if you later want to make a claim.

However, that doesn't necessarily mean you shouldn't buy the car, and in fact you might be able to get quite a bargain as a result. But keep the following in mind.

1. Don't touch any example that doesn't have a full Audi Service History, or at least negotiate a very serious discount, e.g. £4k to cover the potential contribution
2. Don't touch any car that you think might have been remapped or modified
3. Even if the car appears to be on the level , be aware that you might have to go through several months of hassle to get the problem resolved, and as with any used purchase there is always the risk that something will crop up (e.g. a remap or dodgy service) that leaves you needing to make a contribution. Use the normal rules of used purchase to minimise this risk, i.e. a dealer is safer, an Audi dealer safer still, and if its a private sale then buyer beware!.

If you are at all in doubt, or just don't want the hassle, walk away from any car with this engine. Either go for a diesel, or wait a year or so until the Facelift models come down to your price point. Don't risk getting stuck with a dying engine that Audi won't touch and you can't afford to fix.

Where can I learn more?

This problem has been discussed for several years now on A5OC and there are a number of threads you can find with a search. However, the thread below has by far the most comprehensive coverage and if you can spare a couple of hours to wade through it all you can relive the journey from the beginning in 2010 to today's fixes from Audi!

https://www.a5oc.com/forums/a5-genera...rning-oil.html

This FAQ was complied on June 1st 2015, if you have additional questions, or believe there are any inaccuracies in the above, please post below or PM me.
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post #2 of 684 Old 1st June 2015, 01:50 PM
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Comprehensive summary Ian.
It'll be of great use to many looking to purchase a 2.0TFSI
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Great job Ian. Should hopefully lighten the burden of "Burning Oil' threads on here!
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what a story.
amazing when you read all back.
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There is also a similar problem on the 1.8 TFSI. Only Stage 2 and 3 will be performed on these engines. Audi's internal document on this engine is TPI 2026711/7. Updated piston and piston rings in production from week 44 2011.
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Quote:
Originally Posted by floikt View Post
There is also a similar problem on the 1.8 TFSI. Only Stage 2 and 3 will be performed on these engines. Audi's internal document on this engine is TPI 2026711/7. Updated piston and piston rings in production from week 44 2011.
Really? Can anyone confirm? I've been following this for a couple of years and don't remember seeing any 1.8 owners with the problem. It certainly can't be as widespread as the 2.0 issue, unless there are just very few 1.8s out there?

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yes, 1.8 TFSI has the same problem, unfortunately.
but you don't see them as much.

apart from that, I don't think you can just mention one engine code.
as engines with code CNDC can also be affected.

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I gather this is being covered on a UK consumer programme (Watchdog) on Thursday this week - not sure it's been mentioned already?

I commented to my local dealer today that our S5 seems to use a fair bit (probably a couple of litres in 7k miles) and they trotted out the regular line on acceptable usage. I've heard there may be a revised PCV that reduces oil usage on the v6t?

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Quote:
Originally Posted by Adrian E View Post
I gather this is being covered on a UK consumer programme (Watchdog) on Thursday this week - not sure it's been mentioned already?

I commented to my local dealer today that our S5 seems to use a fair bit (probably a couple of litres in 7k miles) and they trotted out the regular line on acceptable usage. I've heard there may be a revised PCV that reduces oil usage on the v6t?

This is correct, i have today spoken to a friend who is helping me with my car, as its had 2.5lt of oil in less than 2 miles. Which is bonkers? He has advised that it is going to be shown on Watchdog tomorrow night.
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Quote:
Originally Posted by floikt View Post
There is also a similar problem on the 1.8 TFSI. Only Stage 2 and 3 will be performed on these engines. Audi's internal document on this engine is TPI 2026711/7. Updated piston and piston rings in production from week 44 2011.
Ok, I'll revise the post to say the 1.8 is affected too. Is the week 44 2011 date when the problem started in the 1.8, or when they fixed it?

Quote:
Originally Posted by fred44nl View Post
apart from that, I don't think you can just mention one engine code.
as engines with code CNDC can also be affected.
I just quoted the code from the US class action info page, I don't have any sort of list. If people can post in affected codes I'll add them to the post.

Quote:
Originally Posted by Adrian E View Post
I gather this is being covered on a UK consumer programme (Watchdog) on Thursday this week - not sure it's been mentioned already?

I commented to my local dealer today that our S5 seems to use a fair bit (probably a couple of litres in 7k miles) and they trotted out the regular line on acceptable usage. I've heard there may be a revised PCV that reduces oil usage on the v6t?
I mention in the FAQ that the issue has been featured on Watchdog (I wrote it in the past tense to save having to edit the post, I haven't been using a time machine )

With regards the S5, is this the same issue or something else with similar symptoms? 2 litres in 7k would be pretty excellent performance for an old TFSI

Quote:
Originally Posted by sangy View Post
This is correct, i have today spoken to a friend who is helping me with my car, as its had 2.5lt of oil in less than 2 miles. Which is bonkers? He has advised that it is going to be shown on Watchdog tomorrow night.
I presume that's a typo? If you are losing 2.5lt of oil in 2 miles then its not burning, it's falling out of a hole in the bottom of your engine!

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Updated to include 1.8 engines. I also mention the S5 in passing, but I'm not sure how applicable the rest of the information is as there is a lot more difference between the 2.0 and the S5 engines than there is between the 2.0 and the 1.8. e.g. the repair costs on an S5 are probably a lot higher!

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Thanks for taking the time Ian, this is extremely useful.
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Quote:
Originally Posted by Ian D View Post



I presume that's a typo? If you are losing 2.5lt of oil in 2 miles then its not burning, it's falling out of a hole in the bottom of your engine!
Yeah sorry i was meant to say 2k miles not 2 miles.. but thats still bad. I am booked in to have a oil consumption test done next friday but they charging me £140 still...
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Yeah sorry i was meant to say 2k miles not 2 miles.. but thats still bad. I am booked in to have a oil consumption test done next friday but they charging me £140 still...
That works out to 800 miles per litre, which is very typical for this issue. Mine was down to 620 miles when it got fixed. You should comfortably fail the test and Audi should then sort it out for you in line with the details above. £140 seems a lot for the test though, I was quoted £80 but got it FOC. Most people are quoted around £60-£80.

On the other hand, it's probably not worth arguing with the dealer over £60 before you get an answer on the really expensive stuff. When you are sorted please come back and name the dealer so people can get an idea who is charging more than the going rate.

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Yeah it is preety bad but yeah i dnt mind paying for the test as long as it gets fixed and dnt have put more money in for repairs..

Once i find out what the issue is i will let the forum knw. and i persume the dealers are gona be a bit busy after the watchdog show..
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My dealer tried to charge me £250, stating he done me a great deal since it's usually £350....

Naturally I disagreed and after he 'spoke to his manager' he called me back to say he would do it for free.

They tried to fix the issue while I was under warranty a year ago though, so I probably had a strong case for not paying for the test again.

I took it as a bit of slap tbh...had a car with a known manufacturing issue and yet was asked to pay £250 for the pleasure of convincing Audi?! The whole experience with my dealership hasn't been horrendous, but certainly far from decent.

In any case. Goes in tomorrow morning. Just hope I get a decent replacement car for the times its in and nothing else goes wrong...

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post #18 of 684 Old 3rd June 2015, 09:57 PM
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Has any one been advised that a engine replacement was required due to scored bearings? My A5 was using 1L of oil every 350 miles when the repair was agreed, on stripping the engine I was told there was scoring on the bearings and that any support towards the repair (80%) repair by Audi was not available as the car has been driven low on oil. The car has never been driven more than 25-30 miles once the warning to add oil was displayed and this was a one off as I was unable to get the correct oil due to a service station being closed. The end result a new engine for which i paid £4,200 and the warranty company put a further £2000 and Audi making an undisclosed contribution. Car with the dealer for 7 weeks curtosy car for 1 week at the end.
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post #19 of 684 Old 3rd June 2015, 10:58 PM
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I just saw this thread by chance yesterday.

My A5 is averaging a litre per 500-600 miles and has done since I purchased it from an Audi specialist. After noticing the problem within the first month - I read some info on the type of oil that could help slow the consumption and thought fair enough, 6 or 7 litres a year, not very costly - I can live with it.

I hadn't seen the watchdog program and was completely unaware that the high oil consumption was damaging the engine. Unfortunately my 2009 A5 doesn't not have a full service history with Audi (all expect the last one)

I am going to ring Audi customer services today and see what they say. I am hoping I can get the fault fixed FOC and maybe some exhaust tips replaced for the blackened ones.

I will be back when I have an update.... Thanks Ian for the original thread, VERY helpful!!

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post #20 of 684 Old 4th June 2015, 12:05 AM Thread Starter
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Quote:
Originally Posted by JH1 View Post
Has any one been advised that a engine replacement was required due to scored bearings? My A5 was using 1L of oil every 350 miles when the repair was agreed, on stripping the engine I was told there was scoring on the bearings and that any support towards the repair (80%) repair by Audi was not available as the car has been driven low on oil. The car has never been driven more than 25-30 miles once the warning to add oil was displayed and this was a one off as I was unable to get the correct oil due to a service station being closed. The end result a new engine for which i paid £4,200 and the warranty company put a further £2000 and Audi making an undisclosed contribution. Car with the dealer for 7 weeks curtosy car for 1 week at the end.
Not heard of scored bearings from this, only cylinders. As the message on the dash explicitly says "you can continue driving" I would say you have a pretty strong case for saying you didn't cause the problem unless you went on to drive hundreds of miles that way, especially as it was only happening due to a fault. Might be worth taking to Audi to see if you can get a refund.
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post #21 of 684 Old 4th June 2015, 12:09 AM Thread Starter
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Quote:
Originally Posted by AudiA52.0 View Post
I just saw this thread by chance yesterday.

My A5 is averaging a litre per 500-600 miles and has done since I purchased it from an Audi specialist. After noticing the problem within the first month - I read some info on the type of oil that could help slow the consumption and thought fair enough, 6 or 7 litres a year, not very costly - I can live with it.

I hadn't seen the watchdog program and was completely unaware that the high oil consumption was damaging the engine. Unfortunately my 2009 A5 doesn't not have a full service history with Audi (all expect the last one)

I am going to ring Audi customer services today and see what they say. I am hoping I can get the fault fixed FOC and maybe some exhaust tips replaced for the blackened ones.

I will be back when I have an update.... Thanks Ian for the original thread, VERY helpful!!
If you can demonstrate that the problem was there before the non-Audi service that might help, especially if you have an invoice for that service that shows they used the right oil.

You'll probably need to go to a dealer for the check though before they will commit to anything.

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post #22 of 684 Old 4th June 2015, 03:22 AM
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Well cars gone in and they've given me an A7 for the week...gone some way to making up for their short-comings, but ill reserve judgement until I get a call about the fix next week...!
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post #23 of 684 Old 4th June 2015, 03:35 AM
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Just out of interest is the "Add 1 Ltr" popup stored in the fault list? I wonder if, when Audi, do a scan they can see how many times you have topped up?

My oil consumption actually went down oddly. I was averaging 1200-1250 km/Ltr. The last litre I got an enough extra mileage out of it to push my average up by 100 Km!!

My average usage is 850 miles/Ltr. I might have to carry out you test to see the message to message mileage!

I have historical data for my car for the mileage and amount of oil added between each oil change. I have had three oil changes. Between the 1st and 2nd oil changes the miles per litre varied from 2160 to 6350 miles. between the 2nd to 3rd oil changes the miles per litre varied from 1200 to 1700 miles. Since 3rd oil change I have topped up once mile per litre is 1000 miles.

It has been dropping off over the years, whether it is bad enough that it will trigger Audi to perform the test and do the fixes is another matter...

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Actual Fuel Consumption: 33.27 MPG (UK Gallon)(Premium Unleaded 95 RON)
Actual Fuel Consumption: 33.08 MPG (UK Gallon)(Super Unleaded 97+ RON)
Price per Mile: 0.18GBP (Premium Unleaded 95 RON)(May-2010 to Feb-2012)
Price per Mile: 0.18GBP (Super Unleaded 97+ RON)(Feb-2012 to - Feb 2016)
Oil Consumption:1292.99 Km/Ltr

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post #24 of 684 Old 4th June 2015, 11:36 PM
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[QUOTE=Ian D;942074]Ok, I'll revise the post to say the 1.8 is affected too. Is the week 44 2011 date when the problem started in the 1.8, or when they fixed it?


They fixed it from week 44/2011.

Here are threads about the problem:

Ölverbauch 1,8 tfsi : Audi A3 8P & 8PA

Ölverbrauch 1.8 u 2.0TFSI : Audi A4 B8

1,8 TSI/TFSI Motoren mit hohem Ölverbrauch? : Motoren & Antriebe
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post #25 of 684 Old 5th June 2015, 01:25 AM
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Thanks for the share.
This is so informative.
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post #26 of 684 Old 8th June 2015, 04:42 AM Thread Starter
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Updated with the Audi press statement following the Watchdog article.

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post #27 of 684 Old 12th June 2015, 11:08 AM
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Just a quick one, All claims they are reading the software! i.e. looking for code changes - like remapping...
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post #28 of 684 Old 12th June 2015, 11:30 AM Thread Starter
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Just a quick one, All claims they are reading the software! i.e. looking for code changes - like remapping...
Yes, Audi dealers will read the software every time you take the car into them for anything significant and definitely if a warranty claim is involved. And as mentioned in the FAQ finding a mod will immediately cancel any contribution they might have otherwise made.

This isn't new or specific to this issue, that is how Audi always works. But obviously it's more impacting here both because of the cost impact and also that many owners thought they were beyond it being an issue if they had a remap as the warranty was over.

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post #29 of 684 Old 18th June 2015, 04:07 AM
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Audi have noe come back with my OFFER..

£1780 for me to pay WTF....

Update 1 hour later on the telephone and several expletives later £1260

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post #30 of 684 Old 18th June 2015, 04:17 AM
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Quote:
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Audi have noe come back with my OFFER..

£1780 for me to pay WTF....
Ouch...was that for the pistons or the full engine? With the oil consumption you quoted I would guess full engine?

Im guessing the main reason they aren't paying out full is due to the remap? I mean it is nonsense since we know it affects engines that are standard factory!

Any excuse I guess....

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