Join Date: May 2013
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You probably could get an independent assessment of the glue to prove that it has perished.
To be honest though you should have too. The reason the dealership is playing hard ball is a new roof costs in excess of 8000 pounds and they don't want to foot the bill!
If you have not done so already, take some high resolution photos of the damage and send it off to Audi direct (Audi UK, Audi US or where ever you are). Or take it to other Audi dealerships not in the same franchise.
Hi , i have an audi A5 cabriolet 2011 still in warranty and the convertible top's cloth totally came off in the lower part and right side of the rear window.I have been told and read in others forums that if paste it wont be the same and easily could fall down again, also its seem to be a common structural problem with audi convertibles.
I took it to audi as soon as i discovered the issue but they don't want to fulfill the warranty arguing that i didn´t took it on time because its impossible that it got loose so much and quickly without noticing , and said that probably this happen because of misuse.
I'm willing to take this to a higher instance and i will appreciate any similar experience on glue failure from the rear window so i can get more arguments.
I have a 2010 A5 that has the same issue. Have you found a way of repairing it outside the Audi stealers? Have you lowered the roof while you have this issue?
I am afraid to lower the roof as it might get worse.