a5 convertible top unglued from rear window - Audi A5 Forum & Audi S5 Forum
 
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post #1 of 18 Old 7th May 2013, 08:37 PM Thread Starter
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Exclamation a5 convertible top unglued from rear window

Hi , i have an audi A5 cabriolet 2011 still in warranty and the convertible top's cloth totally came off in the lower part and right side of the rear window.I have been told and read in others forums that if paste it wont be the same and easily could fall down again, also its seem to be a common structural problem with audi convertibles.

I took it to audi as soon as i discovered the issue but they don't want to fulfill the warranty arguing that i didnīt took it on time because its impossible that it got loose so much and quickly without noticing , and said that probably this happen because of misuse.

I'm willing to take this to a higher instance and i will appreciate any similar experience on glue failure from the rear window so i can get more arguments.

thanks.
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post #2 of 18 Old 8th May 2013, 03:26 AM
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a5audi... where in the world are you. It's a good idea to show your location as we need to shame the dealers.
It is not up to you to explain how fast the fault occured as if anyone in the dealers will know there is a fair amount to tension and compression when operating the hood and the window could have nearly fallen out in one operation. Is there age signs on the fault, can they suggest that you may have left it to get worse to make sure that you got a new hood?
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post #3 of 18 Old 8th May 2013, 04:37 AM
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hello Duke and the OP (welcome by the way and what a shame your first post is about poor dealer service. but no surprise).

its broken. its not abuse. the "didnt bring it in fast enough" is bollocks, what do they think you would do, see it hanging in your rear view and watch it get worse? how much did you pay for the car? Ģ500? I think not. guess you are still quite proud of the car (or would be if it wasnt broken). just to clarify, we talking about the rear window or rear side window. I can imaging the latter going really quickly on failure as as dukey boy says this is the bit which gets flexed and stretched the most....

so back to this (or another) dealer and politely ask them to pull their finger out and get it sorted. and name the dealer so we can boycott them ( or perhaps more helpfully, another member may have a senior contact there who they can put you in touch with)
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post #4 of 18 Old 8th May 2013, 10:42 AM
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Any pics of the rear window?
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post #5 of 18 Old 8th May 2013, 02:40 PM
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How does one "abuse" their convertible top? That is absurd!

If I want to waste an entire gas tank doing nothing but lowering and raising my top for 2 days straight, that's my right as the owner of the car. Even that isn't "abuse."

Some service managers should be tarred and feathered! How absurd....

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post #6 of 18 Old 9th May 2013, 01:45 AM
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+1 100%

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post #7 of 18 Old 9th May 2013, 09:07 AM
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You probably could get an independent assessment of the glue to prove that it has perished.

To be honest though you should have too. The reason the dealership is playing hard ball is a new roof costs in excess of 8000 pounds and they don't want to foot the bill!

If you have not done so already, take some high resolution photos of the damage and send it off to Audi direct (Audi UK, Audi US or where ever you are). Or take it to other Audi dealerships not in the same franchise.

Chris.

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post #8 of 18 Old 9th May 2013, 09:45 AM
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I am beginning to think that a5audi is yet another pseudonym of S4 but i hope i'm wrong. Apologies to a5audi if i am.
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post #9 of 18 Old 9th May 2013, 06:47 PM
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Quote:
Originally Posted by ChristopherPovey View Post
You probably could get an independent assessment of the glue to prove that it has perished.

To be honest though you should have too. The reason the dealership is playing hard ball is a new roof costs in excess of 8000 pounds and they don't want to foot the bill!

If you have not done so already, take some high resolution photos of the damage and send it off to Audi direct (Audi UK, Audi US or where ever you are). Or take it to other Audi dealerships not in the same franchise.
8,000 pounds??? If my math is right, that would be in excess of $12,000 USD, right?

Remind me to set my S5 on fire for the insurance money if I ever have the top break after warranty runs out.

Good lawd, that is crazy money...

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post #10 of 18 Old 10th May 2013, 04:52 AM
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lots of insurance companies this side of the pond wont cover replacement of a smashed rear window in the cab because it is bonded to the roof system...

how about a pact...i'll come and set fire to yours and you can come and set fire to ours...
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post #11 of 18 Old 10th May 2013, 09:43 AM
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Deal!

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post #12 of 18 Old 10th May 2013, 02:23 PM
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A roof is approx Ģ2700, i had mine replaced under warranty last year.

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post #13 of 18 Old 18th May 2013, 10:58 AM
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Quote:
Originally Posted by Audimad View Post
I am beginning to think that a5audi is yet another pseudonym of S4 but i hope i'm wrong. Apologies to a5audi if i am.
Due to the fact that a5audi has not come back to defend himself against my claim of him being someone else does that mean i was right and if so how can we stop him?
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post #14 of 18 Old 19th May 2013, 07:21 AM
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The reason the dealership is playing hard ball is a new roof costs in excess of 8000 pounds and they don't want to foot the bill!

The dealership does not warranty the car!
The manufacturer warranties the car.
There is no reason why the dealership would want to deny a warrant claim as it only means work for them that they can get Audi to pay for.

The argument is with Audi, not with the dealership.
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post #15 of 18 Old 23rd October 2015, 02:48 PM
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Originally Posted by a5audi View Post
Hi , i have an audi A5 cabriolet 2011 still in warranty and the convertible top's cloth totally came off in the lower part and right side of the rear window.I have been told and read in others forums that if paste it wont be the same and easily could fall down again, also its seem to be a common structural problem with audi convertibles.

I took it to audi as soon as i discovered the issue but they don't want to fulfill the warranty arguing that i didnīt took it on time because its impossible that it got loose so much and quickly without noticing , and said that probably this happen because of misuse.

I'm willing to take this to a higher instance and i will appreciate any similar experience on glue failure from the rear window so i can get more arguments.

thanks.
I just read your message. Same thing happened to my Audi. And it also incurred abruptly. Mine is a 2010 with 16000miles on it! I don't drive mine much, most times it sits in the garage. One month everything is fine, next month 75% of the rim of the glass has come off the soft top. Audi says it is not a warran item. So much for Audi Care!
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post #16 of 18 Old 22nd April 2016, 06:42 PM
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I have a 2011 A5 with the same window separating from the top issue. The dealer is aware of these problems but it appears Audi isn't offering any solution as a design or build defect. The dealer quoted me $7k- $8k for an OEM replacement installed. I'm wondering if anyone has looked into filing a claim under the lemon law act or a class action claim similar to the oil consumption class action setlement with Audi. My car is getting new pistons and rings now because it failed the Audi dealer oil consumption test. This is being covered by Audi under their settlement claim which I accidentally discovered when asking about the excessive oil consumption of my car.

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post #17 of 18 Old 2nd May 2016, 10:43 AM
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I have a 2010 A5 that has the same issue. Have you found a way of repairing it outside the Audi stealers? Have you lowered the roof while you have this issue?
I am afraid to lower the roof as it might get worse.

Regards
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post #18 of 18 Old 2nd May 2016, 11:39 AM
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Quote:
Originally Posted by aelara View Post
I have a 2010 A5 that has the same issue. Have you found a way of repairing it outside the Audi stealers? Have you lowered the roof while you have this issue?
I am afraid to lower the roof as it might get worse.

Regards
FYI, There was a post a year or so ago detailing how one member did the repair themselves... If I can find it I will post the link...

see post b4 - http://www.a5oc.com/forums/a5-s5-topics/93633-convertible-top-unglued-$8500.html

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